Ken Hodgson Email & Phone Number

Toronto, On, Ca

Toronto, Canada Area

Toronto

Mississauga, On

•Support President’s Choice Financial, PC Telecom and the Gift Card program in over 80 LCL stores within a designated region •Responsible for the execution of all programs, products, marketing material and services that are being channeled through the various retail banners •Execute store specific strategies in order to drive sales and business results •Led process improvement within the bank to make marketing and communication shop floor easy and increase efficiency•"In house" Retail expert for PC Financial•Support the Product team with the roll out of new Products and Services

•Directed the development and production of fixtures required to launch the telecom business in Loblaw stores that were new to the Canadian retail industry•Co-ordinated the National retail rollout and supported stores and head office to make the new business a success•Instrumental in developing and coordinating pilots and special assignments to test the effectiveness of specific drivers in the retail channel •Investigated issues pertaining to the launch of a new line of business as they arose and provided recommendations based on findings to resolve issues in a timely manner and implement processes to mitigate further instances•Worked with internal and external partners to achieve mutually beneficial results•Developed and Managed Customer service protocols and front line email contact to address customer inquiries/problems and acted as key contact for escalations

•Focus on Customer service and Customer experience•Ensure smooth operations of a large retail store•Supervise 100+ employees, set priorities, provide performance feedback, motivate, develop, reprimand •Liaise with Department Managers and Management team to surpass budgets and increase sales•Increase margins throughout store•Protect store assets from theft and investigate situations as needed•Interim Store Manager•Selected to participate on the Assistant Store Manager Advisory Board to provide recommendations to the Senior Management team•Ensure compliance of merchandising standards throughout the store•Deal with supplier representatives to provide a mutually beneficial relationship•Investigate employee/customer accidents•Provide inventory audit support to a territory of stores•Continually work on process improvement•Merchandised stores for grand openings•Managed the closing of under performing stores•Completion of planograms

Honours Ba, Labour Studies/Anthropology

Education record