Keni Steinemann Email & Phone Number

Abu Dhabi, Abu Dhabi, Ae

Abu Dhabi Emirate, United Arab Emirates

• Continuously meet or surpass monthly and yearly sales objectives, contributing to business growth and development.• Surpass client expectations by providing an outstanding, personalized customer service, founded on enduring and meaningful relationships. Showcase deep knowledge of LOEWE's products and the brand's history and heritage.• Exceed individual Key Performance Indicator (KPI) targets by delivering top-tier customer service.• Utilize CRM tools effectively to gather valuable customer data for personalized client engagement and future opportunities.• Foster a culture of collaboration and open communication with colleagues to enhance the working experience and maintain a positive workplace environment.• Ensure both the sales floor and stockroom are well-organized per company policy.• Contribute to the visual presentation of products, adhering to LOEWE's standards.• Uphold LOEWE's image standards and guidelines.• Adhere to all company policies and procedures.• Record all pertinent customer information accurately in the database.• Actively promote store events via email, phone, and personalized notes.• Maintain an accurate and organized client book, initiating regular client contact and providing prompt follow-up on all sales, events, or client inquiries.• Consistently address any client-related issues, including shipping and alterations.• Play a role in general housekeeping and store image upkeep.• Support shipping and receiving and inventory control as requested

Abu Dhabi Emirate, United Arab Emirates

• Driving the business through leadership and actively ensuring a differentiated customer experience• Utilize applied learning to evolve as a business leader and improve store results• Lead a team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do.• Participating in managerial intra-team calls and conducting walk-throughs with the District Manager• Coaching & developing learning and development training for associates

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

• Welcoming every Client and providing the best Client experience in person, over the phone and through written media.• Advising Clients across the Brand and all product categories.• Engaging with Clients to develop long-term relationships by leveraging various clienteling tools, in order to foster Brand loyalty. • Performing as a team-player and participating in all activities contributing to the overall objectives of the Client Services Team.• Learning and mastering Brand and Product knowledge.• Meeting and exceeding team and individual sales targets.• Following the company's policies and procedures.

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

• Remaining up to date with all company standard operating procedures and latest bulletins.• Reviewing safety procedures, service standards, and destination related information prior to flights.• Directing the Dining Experience in the Business-Class and First-Class cabins as well as the in-flight Lounge• Maintaining immaculate style and image. • Ensuring company SOPs are maintained by the team.• Conducting appraisals and coaching of team members under my supervision.• Ensuring guest, cabin, and crew safety throughout all the stages of the flight.• Providing personalized food and beverage service to each guest, making sure to adhere to food hygiene standards. • Attending to guest needs as required.• Promoting Etihad Loyalty Program and Benefits to retain and expand guest loyalty.• Promoting Duty Free and ensuring that Sales Targets are exceeded.• Performing first aid as required.• Ensuring adequate handover for returning crew.• Submitting all safety, service, and medical reports in a timely manner.• Attending mandatory and voluntary company trainings and events.

Diploma Of Education, Hospitality Administration/Management

Baccalauréat, Sciences Économique Et Sociale

French national academic qualification obtained after the completion of secondary education.