Kenia Diaz Email & Phone Number

Dublin, County Dublin, Ireland

• Boosted customer satisfaction scores by 20% through personalized service and attention to detail.• Achieved a 15% increase in upselling revenue by recommending specialty beverages and add-on products.• Mentored and trained new staff members, resulting in a 30% decrease in training time and improved team cohesion.

Ciudad De México, México

• Successfully oversaw the day-to-day operations of Facebook and Instagram channels.• Increased social media engagement by 30% over six months through strategic content planning and audience interaction. • Led and managed a high-performing marketing team, fostering collaboration and innovation.• Achieved a 20% improvement in team efficiency through streamlined communication and regular cross-functional collaboration.• Implemented a robust reporting system, ensuring the… Show more • Successfully oversaw the day-to-day operations of Facebook and Instagram channels.• Increased social media engagement by 30% over six months through strategic content planning and audience interaction. • Led and managed a high-performing marketing team, fostering collaboration and innovation.• Achieved a 20% improvement in team efficiency through streamlined communication and regular cross-functional collaboration.• Implemented a robust reporting system, ensuring the timely delivery of daily, monthly, and annual reports.• Improved report accuracy by 25% through meticulous data analysis and quality assurance measures.• Coordinated and executed targeted digital campaigns using Facebook Ads and Google Ads.• Achieved a 40% increase in click-through rates by optimizing ad placements and refining audience targeting strategies.• Achieved a 25% increase in event attendance through strategic promotional activities and partnership development. Show less

Mexico

• Reduced training budget by 10% while maintaining or enhancing the quality of training materials.• Negotiated partnerships with external training providers, resulting in a 15% reduction in training costs for the company.• Strategically managed training initiatives, achieving a 10% reduction in the training budget without compromising quality.• Implemented streamlined methods for evaluating training effectiveness, resulting in a 20% reduction in administrative costs associated with… Show more • Reduced training budget by 10% while maintaining or enhancing the quality of training materials.• Negotiated partnerships with external training providers, resulting in a 15% reduction in training costs for the company.• Strategically managed training initiatives, achieving a 10% reduction in the training budget without compromising quality.• Implemented streamlined methods for evaluating training effectiveness, resulting in a 20% reduction in administrative costs associated with post-training assessments, while improving the accuracy and depth of feedback provided to participants. Show less

Ciudad De México, México

• Successfully collaborated with sales, legal, IT, and finance teams to establish streamlined processes for better inter-departmental communication and cooperation.• Increased cross-functional collaboration by 30% within the first six months.• Developed and documented standardized operations processes for teams involved, resulting in a 20% increase in efficiency.• Took charge of onboarding procedures for new personnel, reducing onboarding time by 25% without compromising the quality… Show more • Successfully collaborated with sales, legal, IT, and finance teams to establish streamlined processes for better inter-departmental communication and cooperation.• Increased cross-functional collaboration by 30% within the first six months.• Developed and documented standardized operations processes for teams involved, resulting in a 20% increase in efficiency.• Took charge of onboarding procedures for new personnel, reducing onboarding time by 25% without compromising the quality of training.• Implemented a comprehensive onboarding program that resulted in a 20% improvement in new employee retention rates.• Evaluated and enhanced existing training programs to align with industry best practices, resulting in a 15% increase in employee performance ratings.• Introduced a feedback mechanism for training sessions, leading to a 25% improvement in training effectiveness.• Implemented cost-effective training initiatives, reducing the training budget by 10% while maintaining or improving the quality of training materials.• Negotiated and established partnerships with external training providers, saving the company 15% in training costs. Show less

Higher National Diploma, Social Media & Digital Marketing

Licenciatura, Marketing