Keni Desai Email & Phone Number

Canada

•Lead specialty projects and support the development of pharmacy workflow and metrics for retail-focused PSPs•Support and launch of various Patient Support Programs (PSPs)•Works cross-functionally with various departments within the enterprise to develop new processes and tools for servicing specialty patients in the retail network•Provide support for Patient Support Program launches•Execute Specialty communications to the retail network, including management of SHN reference documents•Drive results without authority and build collaborative relationships cross-functionally; actively engaging and influencing internal and external stakeholders•The subject matter expert for SHN programs•Creating and maintaining strong professional presence and presentation skills to facilitate meetings with excellent verbal, presentation and written communication skills•Lead projects with exceptional project and change management skills in a fast-paced environment•Being flexible and adaptable to changes of responsibility reflective of the business needs

• Successfully developed and implemented solutions for new functional issues resulting from system updates, government regulations, and third-party changes using Citrix applications and ServiceNow, ensuring smooth operations for client-facing pharmacy systems.• Work collaboratively with IT Pharmacy teams to provide pharmacy systems business support as it relates to third party adjudication, and documentation.• Research and tests various functional solutions, strategies, and tactics to create and update reference material content specific to the pharmacy application relating to third party adjudication issues, expanded scope of pharmacy practice, and pharmacy initiatives. • Liaison with the IT Pharmacy Application Support to establish and provide content for business rules, data integrity and operationalization, creation of test cases, execute user acceptance, evaluation of new development, and store user documentation requirements.• Support development, testing and implementation of new pharmacy New HealthWATCH system as required.• Assisting with new and existing provincial, federal, and private adjudicators and other pharmacy teams to influence and ensure their policies, rules, protocols, services, and claims processing are compliant with existing claims and data exchange standards, guidelines, and standards of practice.• Analyze, research, and develop business rules to provide assistance with operational impact analysis, testing, documentation content, planning, implementation, and integration of pharmacy programs and initiatives.

• Perform data entry and coordinate with insurance companies to adjudicate claims, fill prescriptions andcompounds when needed.• Assisting patients with picking up prescriptions and checking in for pharmacy services eg. vaccines & covid tests.• Manage inventory by submitting and receiving orders.• Train new assistants, volunteers, and students on pharmacy workflow when needed.

• Lead a full-cycle technical recruitment process including sourcing, screening, interviewing, new employee orientation, performance management, and conducting onboarding and off-boarding.• Addressing difficult issues, communicating with staff members and the organization, handling complaints with expertise, discretion, and diplomacy while ensuring accountability.• Collaborated with hiring managers to determine role requirements, job descriptions, and sourcing strategies.• Administered and coordinated as needed with other Human Resource department team members on payroll and compensation plans.• Writing, editing and proofreading company’s policies, and procedures, and health and safety documents as needed.• Provided guidance to management and employees on human resources-related matters in accordance with applicable legislation as well as internal policies, processes, and procedures.

• Lead a full-cycle technical recruitment process including sourcing, screening, interviewing, new employee orientation, performance management, and conducting onboarding and off-boarding.• Addressing difficult issues, communicating with staff members and the organization, handling complaints with expertise, discretion, and diplomacy while ensuring accountability.• Collaborated with hiring managers to determine role requirements, job descriptions, and sourcing strategies.• Administered and coordinated as needed with other Human Resource department’s team members on payroll and compensation plans.• Writing, editing and proofreading company’s policies and procedures, health and safety documents as needed.• Provided guidance to management and employees on human resources-related matters in accordance with applicable legislation as well as internal policies, processes, and procedures.

Toronto, Canada Area

Toronto, Canada Area

Volunteering as a Pharmacy assistant to get experience of Canadian pharmacy.• Assisting patients with picking up prescriptions and checking in for pharmacy services eg. vaccines & covid tests.• Manage inventory by submitting and receiving orders.

India

• Managed sales inquiries through engagement with relevant stakeholders.• Handle the purchase books regarding sales records and manage them further.• Customer service, makings calls for orders, delivering presentations, approaching doctors with drug information and further related work.• Dealt with sales inquiries and ensure satisfactory answers are provided.• Build relationships with pharmacy store owners to increase the market share of products distributed by our firm.

Ahmedabad Area, India

• Working with HR heads of MNCs as an outsourcing team to hire candidates from 127 different countries.• Managing relationships with partners, designating appropriate candidates through interviews, and carrying out intern servicing for these overseas interns as well as the MNC partners.• 100% acceptance of all the offers extended to selected candidates.

Ahmedabad Area, India

• Helped expand from a team of 20 people in 2010 to a nationwide NGO.• Develop corporate fundraising programs, such as employer gift-matching. Monitor progress of fundraising drives.• Compile or develop materials to submit to granting or other funding organizations. Develop and maintain media contact lists. Develop strategies to encourage new or increased contributions.• Recruit sponsors, participants, or volunteers for fundraising events. Direct or supervise fundraising staff, including volunteer staff members.• Secure commitments of participation or donation from individuals or corporate donors. Create or update donor databases. Establish fundraising or participation goals for special events or specified time periods.• Contact corporate representatives, government officials, or community leaders to increase awareness of organizational causes, activities, or needs.• Write speeches or other promotional materials to increase awareness of the causes, missions, or goals of organizations seeking funds.• Lead campaigns to increase awareness of NGO activities through involvement with key stakeholders such as corporate representatives, government officials and community leaders.

Ontario Graduate Certificate, Human Resources Management/Personnel Administration, General

Ontario Graduate Certificate, International Business Management

International Business Management was a highly professional program that assisted me to further shape my professional skills and enabled.

Post Graduate Diploma In Management, International Business, 7.3

Activities and Societies: Finance projects under Vice president of Adani group, Snehal Desai.

Bachelor Of Pharmacy - Bpharm, Pharmacy, 7.5

Activities and Societies: Represented LJIP in Inter-college Badminton tournament. Attended various seminars regarding Pharmaceutical.

Education record