Ken Isaacson Email & Phone Number

London, England, Gb

Post GOLFTV, I've consulted for sports-related digital startups in fan engagement, streaming, athlete branding, NIL and post sports-career transition.

New York City, Us

GOLFTV was sunset by WBD in 2022, retiring the immersive digital golf experience and transitioning subscribers and streaming to other platforms, including Max, Discovery+ and Eurosport.----------------------------------------------------------------------------------Program executive for GOLFTV Sunset program, effectively retiring GOLFTV, transitioning content to other platforms, migrating subscribers by region, maintaining positive public perception for PGA TOUR and WBD.* Full operational responsibility for the GOLFTV division, leading a global, cross-functional team responsible for product development and engineering, technology, quality assurance, digital marketing, growth strategy, partnership implementation, business operations, customer service and content operations. * Exceeded 2022 budgeted year-over-year subscription revenue by 75% and ARPU by 20%.* Executive-in-charge of strategic corporate relationships and partnerships including the PGA TOUR, Amazon Web Services, Microsoft Azure, Google, Apple, Conviva, Adobe, Akamai, IBM, Rolex and Deltatre.* Responsible for all consumer software engineering for GOLFTV’s web properties, mobile applications, and streaming services on all devices: iOS, tvOS, Android TV and mobile, FireTV, SmartTVs, Roku and Xbox.* Increased satisfaction by 90%, in six months, by improving product quality, performance, QA and UI.

New York, Us

* Expanded GOLFTV’s global footprint by managing the development and execution of localized content, currencies and languages, supporting commerce in 180 countries, 40 currencies and 10 languages. * Program leader for high priority, complex, cross-team strategic initiatives including GOLFTV 2.0, 2020 Olympics. * Primary PGA TOUR contact for new initiatives, customer experience and operational effectiveness, managing TOUR’s roadmap items and priority initiatives.

Led marketing and content operations teams, developing processes, staff scheduling and content planning for AAF, a startup professional football league. Managed the live, in-game experience, including video streaming, predictive gaming, real-time highlights and content syndication across social channels.

Burbank, Ca, Us

The Walt Disney Company acquired majority ownership of BAMTECH from MLB Advanced Media in 2017 with investments of $2.6 billion, valuing BAMTECH at $3.5 billion. BAMTECH is a pioneer in the video streaming space, creating, through the years, high quality fan experiences for not only MLB but also NHL, WWE, HBO, PGA, MLS, AVP, ESPN and numerous other OTT content owners.Created the Enterprise Program Management Team to ensure successful delivery of high profile OTT and Platform initiatives by provide a single technical delivery lead to aggregate status, risks, escalations and timelines and to own execution and delivery of OTT products.Partnered with Product Development leaders to increase velocity, while improving quality, by focusing development teams on most impactful projects and features. Developed applications, processes and channels to improve executive team visibility and participation in the project approval and prioritization workflow. Lead standardization of project status, roadmap, risks and escalations across a rapidly growing ecosystem . Maximized investment in engineering resources by centralizing portfolio management resource, capacity planning and time tracking, ensuring teams focus on the highest priority features and initiatives.

New York, New York, Us

Technical, project management and strategic leadership for the MLB.com portal and the growth and development of MLB Advanced Media. Managed hundreds of projects across all categories including e-commerce, video streaming, social media, club sites, sponsorship, all star balloting, draft trackers, fantasy games, live stats, content management, ad serving, partner management and integrations. Managed implementation of MLB.com mobile applications on iPhone, iPad, Android and Blackberry platforms. MLB.com’s iOS At Bat product is the highest grossing iOS sports application over the past four years and generated five million downloads in 2012. Lead development of MLB.com’s award winning mobile web site, optimizing the mobile baseball experience for tablets and mobile devices.Partner management, including NHL, PGA TOUR, MLS, ESPN, Disney, Microsoft, Google, WBD, NCAA and CBS for third party deals beginning in 2004, helping to build the third party business that became BAMTech, valued at $3.6 Billion. Recruited and managed team of leaders responsible for project management of initiatives across the project lifecycle process, including prioritization and resource allocation across team roadmaps. Developed product development roadmap and resource assignments through a single product and project methodology. Identified and implemented an enterprise project management system, creating a central repository for all initiatives, providing visibility and real-time status to executives, business leaders and technical team members. Identify new opportunities for website enhancement on MLB.com and partner websites and manage implementation from development of business cases through deployment of new property or software platform features.

New York, New York, Us

Directed the initial implementation of MLB.TV, a live video streaming product, providing subscribers with live and archive full-game video feeds of all MLB games, including personalized on-demand highlights and searchable video. MLB.TV was a ground breaking product, a first for professional sports leagues and recognized as the best in breed solution.Led primary technical management for all MLB.com feature implementations including development of a proprietary content management system used to manage multimedia, textual and photo content across the portal.Developed standardized project management methodology and hired a team of Project Managers and Business Analysts, significantly improving site development timelines and resource efficiency.

Cyberian Outpost was one of the earliest successful online-only retailers. Unlike many large retailers of the time, the company marketed directly to consumers instead of businesses. Between 1998-2001, revenues grew from $44 Million to $350 Million.Executed technical strategy to meet corporate goals and priorities as the lead implementation interface for Outpost’s senior business leaders. Developed the Outpost Executive Technical Steering Committee which guided product development and project management through the application development lifecycle. Improved customer satisfaction and lowered support costs through development of self-service features such as online order tracking, skills and priority routing of inbound customer service calls and emails, real-time chat with support/sales representatives, interactive voice features and personalization features based on user preferences.Managed the due diligence process with prospective company buyers, including Fry’s Electronics, which acquired the publicly traded company in 2001. Led integration process with Fry’s insuring a smooth transition to centralized back-office operations, including access to a centralized product and vendor catalog.Developed and managed $40 million budget, expanding systems and staff to meet B2C and B2B sales growth that supported annual revenue growth from $100 million to $400 million.

Directed the design and implementation of server, data center and network infrastructure necessary to maintain optimal performance and uptime at Ovid Technologies, the leading provider of online medical, scientific and technical databases to medical facilities, research institutions and teaching hospitals/medical schools.

Managed the transition of technical operations, customer service and back office functions to a new facility in Salt Lake City, Utah. Responsible for initial and ongoing sharing of corporate vision and culture to newly hired Utah staff, acting as liaison with company headquarters in New York City.Prioritized and managed all critical and escalated customer technical issues, improving customer satisfaction and retention rates. Improved customer satisfaction by developing a 24x7 support organization, recruited and hired all support representatives, provided technical support to network and online system subscribers.

Provided technical support and network installation services to global, top-tier medical research facilities, hospitals and universities. Ovid’s proprietary compression method access to diverse medical, technical and scientific databases via a single user friendly interface, helped to grow the company from self-funded startup to profitable publicly traded company.

Business Administration, Finance Concentration

Education record