Working on freelance projects gives me with real-time experience needed to support companies as a project coordinator, project manager, & customer success coordinator. This bootcamp not only comes with an emphasis on a niche software such as Salesforce, but also comes with self-paced guidance on learning Gainsight as well which is also another CRM that is growing in demand.

- Ideate, execute, and manage monthly initiatives to 8 online instructors- Coordinate and manage group trainings & meetings for instructors- Act as the point of contact for instructor operations- Structure and manage operations for multiple courses- Develop and maintain partnerships with clients and influencers to benefit clients and instructors- Hold monthly meetings to outline, highlight, and create solutions to inefficiencies - Establish and maintain relationships with stakeholders, providing weekly contact on initiative status and changes

Manage the client intake and onboarding process ensuring efficiency throughout various departments.Oversee operation strategy and client portfolios for 5 direct reports.Acts as the first line of communication for client satisfaction and retention.Coordinates monthly check-ins and satisfaction surveys for over 20 clients.Perform quarterly systems checks of back end operations to streamline and optimize the workflows for various departments.Track and organize business analytics for the CEO.

As the media and marketing intern, I assist with the continued expansion of the Dimensioned Wellness brand. This includes marketing the website, services, Dear Pinq TV and Book, and booking of Life Coach Brittany at specific events. I work with Life Coach Brittany and her marketing team to identify a strategic plans to market the company through media outlets, speaking engagements, talk show segments, etc.I assist in booking Life Coach Brittany for speaking engagements. These speaking engagements include (women empowerment panels, health and wellness forums, empowerment workshops or seminars, anti-bullying programs in schools or churches).I attend several events throughout the year in DC, LA, ATL and NYC to promote and link Dimensioned Wellness through networking.

● Develops and communicates clear organizational strategy to focus on brand positioning, awareness, and promoting sales resulting in a 22% YTD increase in sales.● Managed 35-40 individual clients to create, timeline, and execute successful strategies towards their goals with 92% reaching and/or exceeding their goals.● Identified opportunities to partner with other brands for social media initiatives to promote enriching content to the general public.● Launches programs to expand community and influencer outreach events by developing relationships with local, and regional chambers to promote Atlanta minority entrepreneurship efforts.● Hosts 10-15 group coaching sessions per quarter on Communications, Public Relations, Self-Care, and Leadership Development.● Curated monthly blog content via the website resulting in a 34% website traffic increase YTD.● Collaborates with entrepreneurs to promote brand internationally on annual retreats and speaking engagements.

Incitefully Yours, LLC is an event management and consulting firm whose mission is to elevate humanity through carefully thought out and cultivated events. Through event planning and consulting, Incitefully Yours is rooted in the principle of cooperation and interdependence. Utilizing networking and technology, we achieve success by circulating a portion of proceeds from planned events to assist in the efforts of charities, global organizations and non-profits around the world.In a rapidly advancing society, Incitefully Yours maintains the traditional values of hospitality, coupled with innovative practices, and the fundamental rule that in order to truly prosper in society, we must first invest in humanity. Our goal is to incite humanity, one event at a time.

As a success strategist, I motivate clients to curate their own success, initiate their intentions and create roadmaps to become entrepreneurs, live more fulfilling lives and share their knowledge.

Our Bigs come from diverse backgrounds just like our Littles. They are regular people, just like you. You don’t need any special degrees or job skills. You just have to want to positively impact a young person. Role models come in all shapes and sizes, and you could be a perfect fit.

● Managed a team of 10 associates in building and maintaining 300+ annual registration and housing websites within preferred supplier technology resulting in a successful annual conference.● Responsible for managing the project management process for 7-10 major organizational projects inclusive of schedule, scope, resources, and agile methodology.● Managed a 2.2-million-dollar revolving budget in partnership with departmental leaders and managers.● Conducted research and data analysis on housing data vs travel data for consistency and accuracy and bridged gaps to ensureaccurate reporting.● Reconciles final reporting with vendor housing bills for accuracy through analysis of actual costs.● Assists in the quarterly cost savings of over $1.2 million for travel and meeting management through deploying effectivebenchmarks and best practices.

● Coordinated with Public Relations Managers in formulating press releases for clients and organizational partners.● Managed and supported a 6-person team, including event coordinators with strategic problem-solving solutions withinvarious communication distribution channels.● Supervised a portfolio of vendors and event contributors including performers, photographers, caterers, and transportationservices for special and VIP events.● Coordinated and monitored event timelines and ensure communication deadlines are met.

● Coordinated and managed the CEO’s day-to-day schedule and with accuracy, precision, and efficiency.● Organized premiere annual field day; served as a primary point of contact for all involved vendors and departmental leaders.● Acted as the liaison between the CEO and 15 members of the Board, including preparation and scheduling.● Coordinated and planned 12 staff events and activities, including Holiday events, staff meetings, and retreats as required by the CEO.

● Assisted with the staffing, coaching, and training of 10 employees.● Efficiently managed the PM and overnight shifts, specifically, for a 9-month assignment.● Managed a $234,000 annual monthly budget for the front office department.● Managed team responsible for increasing the customer service scores, resolving requests, and providing exceptional customerservice.● Aided in the direct accrual of over $100,000 in monthly revenue.● Successfully completed a 6-month management training program.

"The Rooms Operation Corporate Management Training Program was developed to provide training for recent Hospitality college graduates for hotel management positions specifically in the Rooms division of the hotel. A portion of the program duration will be spent in the concentration of Rooms Operation, and the remainder will include a rotational schedule in the divisions of Accounting & Finance, Food and Beverage, Human Resources, Engineering, and Sales & Catering. Rooms Operation trainees will also be assigned a Special Project at the end of the program."

Assisted event coordinators with having everything necessary for each eventOversaw team of vendors and event contributors including performers, photographers, caterers, and transportation servicesMaintained strong relationships with numerous vendorsSpecifically coordinated all materials needed for Howard University homecomingManaged budgets of up to $1,000,000 for over 100,000 attendees

Pursing B.B.A.- Hospitality Management

Contact Howard University alumni in an effort to collect donations Search through databases of 100,000+ alumni for contact informationSupply alumni with update Howard University information

Prepared spreadsheets, timesheets, and log sheets using Microsoft Excel and other Microsoft programsAssisted supervisor in 2 office locations weekly Assisted in daily anger management sessions with troubled teens adding to the company's participant intake and enrollmentManaged payroll, filed and processed timesheets and files for 52 youth employees between the ages of 15-21

Assist teachers with preschool children in early child development programAid children with academic activities, restroom usage, naptime, snack time, and lunchEnsured the safety and well-being of children by utilizing and abiding by safety regulations, techniques and pre-cautions

Selected as cashier out of 15 trainees for candidacy Effectively serviced 250+ international customers in a timely manner, increasing company revenueDeveloped managerial and hospitality skills by emulating and improving upon the actions of the managersManaged $1,000 -$5,000 in cash weekly that contributed to the billion dollar annual revenue of the companyIncreased company profits by employing marketing skills