• Taking care of Key Accounts & Large Accounts of the Company. (St.Regis Kuala Lumpur , SOGO , Pullman Hotel , Aloft Hotel , Ascott Hotel , Hotel KL Sentral , Dip & Dip , Souled Out , Outback Steakhouse , Café Barbera )• Doing site survey for normal SMEs, industrials & residential customers.• Educate customers on the products & services provided by the company.• A team player – support other colleagues when they are not available.• Conduct market research and introduced marketing strategies to the team.• Provided customer satisfaction to ensure their comfort with the company.• Work closely with other team members to assist in collection and contract renewal.

• To solicit mortgage business referred by business partners i.e developers, solicitors, real estate agents and valuers.• To maintain good customer relationship and close contacts with business partners for referrals• To implement sales strategies / policies set by the management • To be well conversant with changes in the marketing environment and to provide feedback to Management for appropriate action • To ensure the accuracy of the data collection and maintenance of high quality customer information, thus increasing the ability to service a customer

• Achieve service standards as set out for Treasures staff to develop and improve customer satisfaction and retention including achieving referral targets as set by Treasures franchise.• Ensure that all customer requests are dealt with in a timely and consistent manner while adhering to regulatory, compliance and internal security audit requirements.• Participate in Service & Process Improvement initiatives and other team-related activities.• Assess clients’ interest in investments, insurance and treasury products and refer warm leads to relationship managers.• Participate in quarterly coaching from Sales Team lead to keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers’ queries.• Attend to and complete ad hoc projects as assigned by Customer Service Manager .• Assist with investment documentation, handling of account opening requests, account closures, FX , Unit Trusts , Bonds , Credit Linked Notes , Foreign Currencies , incoming and outgoing funds and other related account servicing matters.

• Delivering personalized service to customers enquiries on the Banks products and services• Understanding customers need with the aim of providing one stop resolution• Quoting of foreign exchange and interest rate to customer interested in currency exchange, fixed deposit and foreign currency fixed deposit• Liaised with internal department to follow up on customers’ requests based on exceptional handling• Identify cross-sell opportunities during customer interaction• Consistently deliver quality service to our customers to achieve total customer satisfaction• Solicit customers feedback and identify problem trends for improvement actions• Monitor service level and ensure that it meets companies targeted service level To assist, mentor and guide junior customer service officer to ensure they meet the minimum standard required to serve customers and to adhere to schedule of work & be available for deployment at short notice when on standby

• Guest Relation. Work on shift basis. Perform reception duties of check in and checkout individual and group guests by using Opera Hotel System, handling guest complaints and requests, perform cashiering and do currency exchange.• Assigning rooms for guests during high occupancy to fulfill guest requests. Making room reservations including up-selling hotel room. Assists junior and trainees during operation hours. Perform room inspection for arrival and act as an operator to handle guest calls. Perform basic concierge duties of confirm air ticket and provide comments on tour attraction.Been sent for training at the Meritus and Mandarin executive floor as a Guest Service Officer for a month. Doing reception duties for VIP/CIP at the executive floors. Doing stock check, stock ordering and stock take. In additional as a waitress at the executive lounge by serving breakfast, afternoon tea and evening cocktail. Basically like handling a mini hotel at the executive floor in Meritus Mandarin