Own general management and continuous improvement (CI) of all North America IT applications and infrastructure operations. Providing guidance and leadership to enforce globally defined standard governance practices around application availability and service management processes. Act on internal customer's behalf in proactively handling problems and making decisions based on critical issues and priorities. Support 46 North America applications, physical infrastructure operations for sixteen manufacturing plants and one automotive solution center and the Azure Cloud Deployments for North America Strategic and Legacy Applications.

Led the Transition and Transformation of IT Infrastructure, while continuing to own 24x7x 365 Highly Available Operations for all Hosting/Data Center Operations Globally, Transformation completed in 18 months and now focused on Steady-State Operations and Continuous Improvement (CI).* Manage the $60M outsourcing engagement to ensure proper governance, operating budget, ITIL compliant Service Management processes and vendor relationships are strictly adhered to in management of scope and delivery of all global hosting services with a high-level of quality, team orientation and well-crafted timelines.* Delivered IT Service Management (ITIL) processes, design and operational run books and dashboard measurement systems supporting outsourcer governance and delivery of best-in-class services that utilize Continuous Improvement techniques.* Transitioned 330 Databases (DB) to Outsourcer ensuring standardized operational run books are delivered in combination with appropriate Knowledge Transfer (KT)* Offshored 90% of all infrastructure services to Bangalore and Chennai India including Core ITIL processes, Database management, Monitoring, Security, Network, Wintel, Unix/Linux, Storage, Virtualization, Backup & Recovery Services.

Negotiated and delivered start-up ASP operations to support this communications/ public relations firm. All processes, personnel and governance required to support this service oriented firm was delivered within 6 months and continued service delivery until achieving steady-state operations.* Created Service Management Strategic and Tactical Roadmap including consolidation to one team, implementing one gold image and consolidating active directory. Reduced Service Desk support cost by $2M.* Provided and program managed immediate Customer Ready Get Well plans for global high profile, customer visible technology problem areas. Contributed to revenue generation exceeding $10+MM.* Hired, coached and achieved full knowledge-transfer for the permanent Director, Infrastructure & Operations for this communications and public relations firm.

Decisive executive that implemented IT Service Management program using ITIL as the framework methodology – Delivered a tiered service model (i.e. silver, gold and platinum) recognizing varying maturity levels in 17 global data center locations. Improved service quality overall and efficiency improvements estimated at 32% on the low end and 63% on the high end.

Successful leader that led Managed Services Hosting and Customer Support for data center facilities supporting 400 Financial Institutions (FIs) and 2.2 million end users of these FIs producing the companies highest margin product. Led creation of the Strategic Business Plan and Architecture Strategy and had overall P&L responsibility. Revenues for this FI Outsourcing Service were approximately $40MM annually. Built strong operational team of 170 technology professionals to support a 24x7 data center and customer care environment supporting 400 FIs.

Division executive (CIO role) - Led Information Technology function that delivered customer and internal business systems solutions for a $1.7B Facility Management outsourcing business unit of Johnson Controls .* Effectively managed $55MM operating budget, $10MM capital budget and 215 employees on three continents keeping expenses in-line with quarterly revenue forecast.* Managed Oracle Enterprise Resource Planning (ERP) systems to improve BU operational efficiencies by 25% using a combination of staff restructuring and innovative use of technologies.

Provided Sr. Leadership to Restaurant Development Business Partner Relationships to deliver 40% reduction in US site development lifecycle costs that created financial ‘barriers to entry’ for new Quick Service Restaurant (QSR) retailers. Co-creator RBIS Site Selection and Restaurant Development Technology Vision.

Provided all IT Application, Infrastructure, Direct Store Delivery Systems and End User Computing systems strategy & financial planning for all Kraft frozen food Businesses (i.e. DiGiorno and Tombstone Pizza, Sealtest and Bryers Ice Cream and All American Gourmet frozen entree)