Kenji Chow Email and Phone Number
Experienced Product Manager with a demonstrated history of working in the wholesale industry. Skilled in Sales, Customer Relationship Management (CRM), People Management, Team Management, and Store Management. Strong product management professional graduated from Hong Kong Institute of Vocational Education.
Shoptoplus.Com
View- Website:
- shoptoplus.com
- Employees:
- 2
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General ManagerShoptoplus.Com Feb 2022 - Present香港特別行政區• Form a new business (Third-party logistics and eCommerce agency) from scratch• Build a team of more than 20 staff including frontline operation and sales & marketing• Recruit, train and coach leaders from different departments• Expand business by identifying, developing, defining and closing positive business relationships• Develop various business models and established pricing strategies• Manage temperature-controlled warehouse (> 40,000 ft)• Work with local and international brands• Network with ePlatforms (HKTVmall, Ztore, Zalora etc)• Enhance service efficiency and effectiveness by setting up SOP and system• Make decisions regarding cost and benefit to drive business success• Oversee all business development and operations across both business models and managing P/L of company and driving sales to achieve Investors aims -
Head Of Business DevelopmentShoptoplus.Com Aug 2020 - Feb 2022香港特別行政區 -
Merchant Relationship ManagerHong Kong Television Network Limited Mar 2018 - Aug 2020Hong Kong- Directly manage new merchant relationships, delivering go to market programs and launch optimization to accelerate merchants time to money and achievement of business KPI’s.- Help build a multi-level relationship engagement between the merchant organization and Hktvmall- Develop relationships with customer’s senior leadership team and cross-functional influencers- Determine how to define, drive, and demonstrate the value (ROI) of Hktvmall .- Create and drive product adoption programs that increase merchant cart shares- Deliver a consistent and data-led customer experience- Deliver high NPS, retention and revenue expansion- Collaborate with team members to secure renewals and drive expansion- Ensure the establishment of effective risk management policies and processes to mitigate potential merchant performance issues- Implement relationship management best practices and standard operating procedures into the business development framework.
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Product ManagerI-Huge Technology Limited Apr 2016 - Feb 2018Sham Shui Po, Hong Kong- Develop & manage the business performance of key accounts for company’s products;- Formulate/ implement the promotion plan and monitor its activities to achieve the sales target;- Suppliers developing, liaising and purchasing for the ecommerce channels- Develop & Coordinate with different parties on marketplace to maximize the exposure rate- Manage and maintain ecommerce platform (e.g. own shopping platform ddslifestyle.com,HKTVMALL, HOKOBUY, Price.com)- Manage company and vendor’s social media (Facebook & Instagram) - Assist in developing and implementing the sales plan & related programs;- Compile various reports on sales performance and business review, etc.;
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Sales Operations ManagerProteam Workshop Mar 2014 - Mar 2016Kwun Tong, Hong Kong- Optimize the operating systems, processes and policies of the Ecommerce Project (Luxbeauty Online) which under Proteam Workshop- Leading the Sales and Marketing team to increase the selling and the customer database for the Ecommerce Project- Planning the strategy to grow up the business thought different social media platforms- Forecasting the Inventory Level, Developing and liaising with the suppliers to maximize to Goss Profit- Manage the budget in coordination with the Director- Manage the Payroll, including tabulation of accrued employee benefits- Advice giving to the Director
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Area ManagerCircle Digital(Hkc) Apr 2013 - Mar 2014Hong Kong1. Oversee sales floor operations of Circle Digital Stores and Nokia Branded Retails which under HKC (Holdings) Limited2. Leading the sales team to achieve sales target and deliver operations standard3. Frontline management (coaching & training, roster planning, etc.)4. Purchase & Sourcing new products to expand sell out of chain store 5. Serving the SME customers as a redistributor to increase the Gross Profit6. Report to the Retail Operation Manager
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Store SupervisorNokia (Hkc) Nov 2010 - Apr 20131. Preparing a monthly budget, sales performance report and retail stores sales analyzing report2.Disseminate tasks and orders to employees3.Train and evaluate trainees4.Check the flow of the store from time to time.5.Assist the customers with their demands, suggestions and complaints.6.Communicate with the Retail Manager regarding the sales, employees and other important matters.
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Sales LeaderSamsung Opentide Apr 2010 - Aug 20101. To assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives.2. To assist the Sales Manager in revising and implementing the sales strategies plans.3. To assist the Sales Manager in generating sales opportunities by identifying appropriate business targets.
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Senior Product SpecialistNokia Jun 2004 - Apr 20101. Write report for updating the marketing information for all competitors everyday.2.Organizing of shop layout and display3.Build up loyal guests through good social skills and recommendations on product4.Delivering maximum guest satisfaction and determining guests needs5.Creative and innovative ways to increase sales6.Overcoming shortfalls and hardship times7.Join training class to improve technical skills on selling goods
Kenji Chow Skills
Kenji Chow Education Details
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Hong Kong Institute Of Vocational EducationIct -
Immaculate Heart Of Mary CollegeHkcee
Frequently Asked Questions about Kenji Chow
What company does Kenji Chow work for?
Kenji Chow works for Shoptoplus.com
What is Kenji Chow's role at the current company?
Kenji Chow's current role is General Manger, Business Development |E-commerce Fulfilment |Cold Chain| Marketing| Project Managment| System Develop.
What schools did Kenji Chow attend?
Kenji Chow attended Hong Kong Institute Of Vocational Education, Immaculate Heart Of Mary College.
What skills is Kenji Chow known for?
Kenji Chow has skills like Sales Operations, Long Term Customer Relationships, Staff Management, Store Management, Team Management, Store Operations, Customer Service, Sales.
Who are Kenji Chow's colleagues?
Kenji Chow's colleagues are Gibson Wong, Helen Lam, Lucas Li, Hinwai Liu.
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Kenji Chow
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Kenji Chow
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