Kenji Le Email & Phone Number

• Developed and delivered responsive websites using React.js, meeting customer requirements and specifications.• Collaborated effectively with a team of developers, ensuring seamless integration and successful completion of projects.• Demonstrated strong communication skills by actively engaging with clients to gather requirements, discuss design ideas, and provide regular project updates.• Utilized design expertise to propose innovative ideas and solutions, enhancing the overall user experience of websites.• Conducted thorough testing and debugging to ensure the quality and reliability of websites across different devices and browsers.• Proactively identified and addressed potential challenges in the development process, leading to improved efficiency and project outcomes.• Kept up-to-date with the latest web development trends and technologies, incorporating best practices into project implementations.

Alpharetta, Georgia, United States

• Played a crucial role in customer support by recreating and troubleshooting incidents in a Virtual Environment, encompassing both Windows and Linux systems.• Efficiently utilized the Zendesk ticketing system to track, update, and resolve a variety of technical issues and customer requests.• Actively contributed to the software development process by employing V1 for software feature requests, identifying defects, and tracking the backlog.• Demonstrated creative problem-solving skills, applying innovative approaches to address technical challenges, and escalating issues when necessary to ensure timely resolution.• Actively participated in daily stand-up meetings, actively discussing software issues, collaborating with the team, and offering valuable insights to drive improvements and enhance product functionality.

Alpharetta, Georgia, United States

• Supported the installation and configuration process of proprietary dental X-Ray sensors and software, ensuring seamless integration with clients' systems.• Utilized the Dynamics365 ticketing system to efficiently log, track, and manage incidents and resolutions, ensuring timely support for clients.• Leveraged remote access tools to troubleshoot and resolve software, hardware, and service level agreement (SLA) issues for end-users.• Demonstrated a strong commitment to providing exceptional customer-focused support tailored to the unique needs of dental practices.• Thrived in a fast-paced environment while ensuring accurate ticketing information.

500 Satellite Blvd # A, Suwanee, Ga 30024

• Installed and configured new equipment, including laptops, desktops, printers, iMacs, and docks, for Gwinnett County Schools.• Adapted to volatile work situations and effectively managed both independent and teamwork responsibilities.• Meticulously deployed upgrades to schools, minimizing operational disruptions and ensuring customer satisfaction.• Conducted thorough testing and quality checks on deployed equipment, guaranteeing optimal performance and functionality.• Provided technical support and troubleshooting assistance to end-users, addressing issues promptly and resolving technical challenges.• Collaborated with cross-functional teams to coordinate deployment schedules and ensure timely project completion.• Demonstrated exceptional customer service skills, fostering positive relationships with school staff and stakeholders during the deployment process.• Proactively identified opportunities to streamline deployment procedures and optimize efficiency in the deployment workflow.

Georgia

~ Worked closely with management to provide ideas and do an inspection of the quality of products.~ Independent/Teamwork in assembly type line~ Learned to operate all the machine in the production room~ Observant and Systematic

Bachelor Of Science - Bs, Computer Software Engineering

React Front-End Developer

High School Diploma, General Studies