Kenjiro Yamamoto Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

•Managed a staff of 29 providing scheduling and medical record acquisition support for 120+ Cancer Center providers•Conducted hiring, on-boarding, coaching, counseling and performance reviews •Managed day-to-day activities such as payroll, staffing, communications and related activities•Reviewed relevant workflows and metrics; recommended and implemented changes as necessary•Assisted the Administrator/Director with projects including process and operational planning•Served as liaison to clinical staff, hospital departments, Rush Health and other collaborative departments•Success Highlight: Aided in development of new provider scheduling templates and successfully facilitated timely rescheduling of 1,000+ appointments as part of a departmental relocation to Rush’s new ambulatory building dedicated to cancer care•Success Highlight: Performed inter-departmental scheduling audits and recommended template changes as part of a project that redefined multi-disciplinary scheduling processes; exceeded 70% compliance goal by achieving a 90% compliance rate

Chicago, Illinois, United States

•Supervised call-center operations, and provided consultation in support of the RUMC Patient Access Department•Established and monitored the productivity of 16 Patient Access Coordinators; generated and analyzed productivity reports•Identified and resolved operational problems using defined processes, expertise and judgment•Collaborated with Leadership to analyze call arrival patterns in relationship to staffing, and modified staffing levels accordingly •Worked with Quality & Training teams; maintained a Continuous Quality Improvement (CQI) approach within the department•Prioritized and assigned work; provided guidance and direction on the successful completion of assigned tasks and duties•Monitored calls to observe employee demeanor, interaction with customer, and technical accuracy•Success Highlight: Collaborated with IS and EPIC teams to redevelop dedicated work queues and revamp daily reporting activities, which resulted in achieving departmental secure rate goals of 98% on a consistent basis

Chicago, Illinois

• Identified/counseled potential and repeat/recurring bad debt patients to prevent the rendering of non-urgent care services. Offered payment options to patients based upon policy and procedure• Identified potential charity and grant patients, and assisted patients with completing eligibility applications• Aided in the continual development of registration workflows• Made patient payment arrangements• Investigated additional payment sources• Accepted payments• Served as customer service resource for walk-in patients in hospital lobby/patient registration area• Assisted front-desk staff with patient check-in services, including insurance verification and authorization• Provided price estimates to patients, physician offices and ancillary departments• Completed daily and weekly volume/productivity management reporting• Participated in/assisted with quality management process(es)• Ensured proper data and document management per HIPAA guidelines• Success Highlight: Aided in the development of registration workflows for Rush’s newly opened South Loop Multispecialty Clinic

Greater Chicago Area

•Performed data accuracy audits for all areas of the Patient Access department•Acted as a resource for intra-departmental case issues•Developed statistical reports for department activities using EPIC software and Microsoft Excel•Analyzed and presented data findings on a weekly basis to Patient Access leadership•Monitored high-dollar admission cases and confirmed accurate registrations and authorizations are in place•Supported leadership in developing and adjusting Patient Access work flows in accordance with changes in healthcare•Managed multiple work queues by completing or delegating cases in a timely fashion•Ensured proper data and document management per HIPAA regulations•Success Highlight: Monitored and managed high-dollar admissions; confirmed registrations and authorizations in place with 100% accuracy

Greater Chicago Area

•Served as team lead for the Emergency Registration Department•Trained new employees on standard department functions•Trained existing staff on new processes within Patient Access•Processed emergency room co-payments and inpatient pre-certifications•Assisted patients with insurance and billing issue resolution•Handled patient expiration records and processed receipts for medical examiners and funeral directors•Ensured proper data and document management per HIPAA regulations

Greater Chicago Area

•Provided exceptional customer service to members via telephone regarding their Blue Cross Blue Shield Health Insurance•Resolved inquiries regarding customer’s membership, benefits, and claims•Processed quotes for potential plan changes and premium payments•Aided in the training of new call center employees•Assisted with User Acceptance Testing for new software to be utilized by internal employees

Greater Chicago Area

•Prepared and cooked food in a fast-paced environment•Provided highly personable and friendly service•Counted and closed out cash drawer on a nightly basis•Managed a staff of 3 employees per shift•Trained employees in the areas of: food preparation, cooking processes, sanitation, and closing procedures