• Oversaw and serviced client teams across the APJ and Greater China regions. • Developed a complete understanding of the MSIGHTS Platform and data relationships so as to assist users with troubleshooting and gaining maximum value from the platform.• Provided support, training and daily operations for client users and their vendor partners in the forms of, but not limited to, workshops, data visualization dashboard set-ups, and troubleshooting calls.• Performed ad hoc data analysis, research and QA as required to ensure data integrity and resolve existing or potential data issues.• Identified value-added processes and areas of improvement based on client feedback and translated those into actionable steps for development and implementation. • Proactively communicated with users through email and cloud-based conferencing to cultivate value-based relationships with clients and other stakeholders. • Supported Senior Client Engagement team members and key client contacts with weekly status meetings, resource development, and ad hoc requests.• Managed development of new platform features and data integrations suggested or requested by users. My tasks included defining the functions, use cases and workflows of requested items via drafting and submission of technology briefs to the technology team, following up with the team on the project's progress, and working as the intermediary between the user and the team on any questions that crop up during development.• Helped with internal training for any newcomers to the Client Engagement team• Ocassionally assisted with recruiting new hires

• Collected and analyzed campaign and user feedback data for insights to help optimize PanelPlace platform for users and boost membership growth• Led company-wide discovery and adoption of Power BI to boost the company’s productivity in analytics-related tasks• Led fellow interns in the planning, pitching, and creation of a promotional video in support of the marketing department’s campaigns

• Provided professional services to clients ranging from product to event photography • Led workshops on landscape and portrait photography for aspiring professional photographers • Sold usage rights of my work to organizations for use in their promotional materials i.e. websites, brochures, posters

• Increased student readership by 40% through reporting on topics closely aligned to student interests • Published critically acclaimed full feature article about the 2013 Letters and Science commencement speaker and his time at UCLA • Maintained an information network consisting of student organizations leaders and faculty members as a source for story ideas • Assisted editors with proof-reading drafts by newcomer reporters • Mentored newcomer reporters on sourcing for interesting story ideas and brainstorming for good interview questions

• Provided development team with game design and gameplay improvement ideas drawn from players’ feedback of past games • Assisted in drafting marketing plans for embodied-learning products by analyzing competitive landscape and user research • Assessed and pitched new educational technologies and ideas to improve programs, such as the GameDesk-Agora Summer Camp

Analyzed property marketing strategies and sales promotion numbers for insights in support of the marketing director Researched and evaluated the competitive landscape and proposed a market strategy targeting international businesses Promoted benefits of sustainability practices and led a team of interns on a project that saved paper and ink through recycling practices