Kenneth Washington Email & Phone Number

Us

As the Head of Product at EnterpriseAlumni, I steered the strategic product vision and shaped comprehensive product roadmaps. I focused on cultivating innovation, fostering cross-functional collaboration, and enhancing our core product's user experience. Leveraging a data-driven approach, I significantly bolstered user engagement and customer satisfaction.I established a customer advisory board in collaboration with our VP of Customer Success. This initiative deepened our understanding of client needs and aligned product development and customer expectations. Furthermore, I mentored business analysts and fostered a culture of continuous learning within the team.Through my expertise in Agile methodologies, SaaS development, CRM, market research, and strategic partnerships, I continually strove to enhance our product lifecycle management and deliver impactful results.

Us

At EnterpriseAlumni, I played a pivotal role in navigating the product-market fit for the alumni engagement platform. I conducted comprehensive research, facilitated the development of core features, and coordinated with diverse development teams. My focus was to enhance user engagement and customer satisfaction through continuous product refinements based on user feedback.

Tempe, Az, Us

As a Senior Product Manager at GoDaddy (Media Temple), I was responsible for managing and enhancing a portfolio of core products, including VPS Hosting, Shared Hosting, Domains, SSL, and Google Workspace. I coordinated with Agile teams, led functional design sessions, and maintained strategic partnerships with industry leaders like Plesk, OpenSRS, and Google. Key accomplishments include leading a successful transition to GoDaddy’s domain offerings, launching new top-level domains (TLDs), and maintaining a strategic partnership with Google to offer Google Workspace as an add-on service.

Tempe, Az, Us

At Media Temple (now GoDaddy), I managed the shared Grid Hosting product, spearheading a complete product revamp to address performance issues and enhance support documentation. My strategic efforts in implementing tiered pricing and expanding SKUs led to significant customer retention and growth in recurring revenue.

Los Angeles, California, Us

Joining the Media Temple team, I transitioned from project management to product management, leading the development and launch of CloudTech Managed Support Services. This comprehensive managed support service was designed to optimize website performance and enhance the customer experience.Key Contributions:- Product Development & Launch: Developed and launched CloudTech, offering services such as site speed optimization, traffic spike handling, and proactive site monitoring. Introduced two service plans to cater to diverse customer needs.- Revenue Growth & Customer Retention: The launch of CloudTech significantly boosted higher-tier web hosting subscriptions and overall company revenue. Additionally, customer retention rates improved following the introduction of CloudTech.- Cross-Functional Collaboration: Worked closely with senior leadership and continuously refined the product based on customer feedback and market trends.

Jurupa Valley, California, Us

During my tenure as a Technical Project Manager at the County of Riverside, I was responsible for managing and executing complex hardware and software projects. My key achievements include:- Managed the successful implementation of a Point of Sale system across 8 locations within budget and on time.- Coordinated the implementation of an Online Reservations System, resulting in a 30% increase in reservations.Provided end-user training and technical support during network implementations, increasing system efficiency by 20%.- Collaborated with stakeholders to define project scope and create detailed design specifications.