Ken Konarzewski Jr

Ken Konarzewski Jr Email and Phone Number

Customer Success Manager @ Rockbot
Ypsilanti, MI, US
Ken Konarzewski Jr's Location
Ypsilanti, Michigan, United States, United States
Ken Konarzewski Jr's Contact Details

Ken Konarzewski Jr work email

Ken Konarzewski Jr personal email

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About Ken Konarzewski Jr

A 10 year remote work veteran and 20 year customer success professional with experience in banking, restaurant, and retail technology industries. I believe the goal of customer success is in its name, helping customers succeed in their goals, improving revenue, eliminating redundancy, and providing excellent customer service to their own customers.Was an expert in banking compliance, and a financial advisor to customers looking to invest their money in the bank. Track record of meeting and beating investment goals for the branch, trained new co-workers on software and new sales techniques. Moved into digital indexing and document reading during the 07/08 Global Economic Crisis assisting customers re-finance, enter forbearance, or short sell their property. After my time in the banking world, I became a customer and corporate trainer helping others learn the software. I have been with my current company for over three years, and during that time I have grown into a subject matter expert on our SaaS product. Creating training material and delivering internal and external trainings on a variety of topics, including product features, usage, and best practices. I am also an active member of the company's training team, and I am always looking for new ways to improve our training programs.My skills include a history of pre and post sales onboarding, internal corporate training and external customer training, go-live and post-live support, knowledge of multiple operating systems including Android OS and Windows, and can accomplish all of this remote or on-site.In my spare time I compete in bowling tournaments locally and volunteer my time coaching a local high school bowling program. I'm a big foodie and beverage hunter so always on the lookout for new cocktails to try, new restaurants that are opening, and a massive proponent of the rise of Detroit!Want a food or beverage suggestion in Detroit? Need a coach for you or your kid for bowling? Or want to talk about the Detroit Lions? Send me a message here on LinkedIn or e-mail me directly at CoachKenK300@gmail.com

Ken Konarzewski Jr's Current Company Details
Rockbot

Rockbot

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Customer Success Manager
Ypsilanti, MI, US
Website:
rockbot.com
Employees:
128
Ken Konarzewski Jr Work Experience Details
  • Rockbot
    Customer Success Manager
    Rockbot
    Ypsilanti, Mi, Us
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  • Saline High School
    Usbc Bronze Level High School Bowling Head Coach
    Saline High School Oct 2023 - Present
    Saline, Michigan, United States
    Head Coach for Saline High School Junior Varsity bowlers. Teaching new bowlers the basic aspects of the game including how to throw strikes and spares, how to adjust mid-game, and work on improving their skills and averages during the season.Manage rosters per meet allowing for all students, regardless of capabilities, the chance to participate in matches, tournaments, and competitions.Utilize video platforms like CoachNow to assist students on proper hand placement, motion, and improving their scores.https://bowl.com/coaching/kenneth-konarzewski-jrUSBC Member 2024-2025 SeasonUSBC National ID 5986-18413SafeSport Trained 09/09/2024-09/09/2025RVP (Registered Volunteer Program)Bronze Level Completed
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  • Rockbot
    Implementation Manager, Enterprise Software, Saas, And Customer Success
    Rockbot Jun 2023 - Present
    Ypsilanti, Michigan, United States
    Onboard and train new enterprise customers, manage all currently onboarded enterprise customers and reach out to train on system updates. Manage roll-out process and attend weekly and monthly meetings with customers. Co-ordinate in pre-sales understanding customer needs during a roll-out and facilitating CSM's with customer issues. Act as the shepherd for the customer between the time they start their pilot through their time as a long time customer.
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  • Rockbot
    Implementation Specialist, Enterprise Software, Saas, Customer Training
    Rockbot Mar 2021 - Jun 2023
    Ypsilanti, Michigan, United States
    As an Implementation Specialist at Rockbot, we train customers on the software usage of the Rockbot Dashboard, including playlist curation for audio, TV, and digital signage tools. Facilitate onboarding new mid-market and enterprise customers, plan rollout schedules, and manage direction to other portions of Rockbot. Create training assets for both employees and customers of Rockbot, including written and video training materials.
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  • Cloudchomp, Inc.
    Client Success Manager, Customer Trainer, Cloud Computing Saas
    Cloudchomp, Inc. May 2020 - Mar 2021
    Ypsilanti, Michigan, United States
    Served as a Client Success Manager, working closely with higher education clients and Amazon Web Services (AWS) to drive software adoption, deliver product demonstrations, and enhance customer engagement and training. Successfully guided clients through onboarding and ensured a high level of customer satisfaction.• Developed and executed account management strategies for higher education clients, achieving a return on investment (ROI) in less than 18 months for most customers.• Designed and delivered training programs on analyzing current infrastructure using proprietary tools, enhancing customer understanding and engagement.• Partnered with Amazon Web Services (AWS) to provide updated software training, supporting over 100 new AWS representatives.• Provided ongoing support to clients post-implementation, addressing technical issues and ensuring seamless integration with their existing systems, while fostering long-term relationships.• Conducted product demos for over 100 potential clients, driving interest and engagement in CloudChomp's SaaS offerings.
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  • Toast, Inc.
    Enterprise Implementation Consultant, Lead Rollout Specialist And Corporate Trainer
    Toast, Inc. Apr 2019 - Apr 2020
    Ypsilanti, Michigan, United States
    Managed large-scale SaaS and hardware rollouts for multi-location enterprise restaurant clients, ensuring a seamless deployment and integration process. Collaborated directly with C-level executives, providing oversight and guidance throughout the implementation process.• Managed SaaS and hardware rollouts for enterprise restaurant chains with 10+ locations, ensuring seamless deployment and integration.• Led weekly status calls with VP and C-level executives to track progress, mitigate risks, and ensure successful rollouts.• Collaborated with third-party API providers, successfully upselling additional software integrations and enhancing customer solutions.• Developed training programs for over 250 new employees, fostering a deeper understanding of Toast's product offerings.
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  • Toast, Inc.
    Senior Field Implementation Engineer, Hardware And Network Installer, Customer Success Manager
    Toast, Inc. Dec 2014 - Apr 2019
    Detroit, Michigan, United States
    Delivered on-site and remote hardware and software installations for various restaurant clients, ensuring customized training and support. Demonstrated exceptional problem-solving skills while traveling extensively to provide hands-on support.• Planned and executed the on-site and remote installation of hardware and network infrastructure for over 400 restaurant venues across the United States.• Customized SaaS dashboards to meet client-specific requirements and trained end-users, achieving a 99% SLA adherence for remote support.• Performed technical support to customers via phone, email, and remote assistance tools, ensuring service levels were met consistently.• Traveled across 22 states while maintaining high productivity and ensuring a seamless onboarding experience for all clients.
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  • Lenderlive Network, Inc.
    Operations Supervisor, Project Manager, Office Manager, Company Trainer
    Lenderlive Network, Inc. Jun 2010 - Dec 2014
    Madison Heights, Michigan, United States
    Supervised a team of 75 employees, overseeing daily operations, performance management, and training programs. Played a key role in maintaining SLA compliance and digitizing documentation for regional banks across the US.• Managed a team of 75 employees, maintaining compliance with client-mandated SLAs and achieving 100% adherence.• Conducted annual performance reviews, coaching employees to meet and exceed key performance indicators (KPIs).• Developed and implemented policies, procedures, and training materials for six software programs, increasing team efficiency and accuracy.• Successfully digitized documentation for regional banks across the United States, achieving a 100% customer satisfaction rate.
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  • Lenderlive
    Document Indexer, Banking Document Professional, Document Digitizing
    Lenderlive Nov 2009 - Jun 2010
    Madison Heights, Michigan, United States
    Maintained one of the lowest error rates and highest production rates in the corporationAssisted leadership in coaching staff to increase productivity and decrease errors across platformsMet and exceeded production goals 100% of the time.
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  • Flagstar Bank
    Retail Banking Supervisor, Assistant Branch Manager, Compliance Manager
    Flagstar Bank Apr 2008 - Oct 2009
    Rochester Hills, Michigan, United States
    Achieved compliance with all regulations and audits for the branch, including BSA and SOX compliance.Ensured that all branch operations were in compliance with all applicable regulations and audits, including BSA and SOX compliance.Developed and implemented procedures to ensure compliance with all regulations and audits.Monitored and reviewed branch operations to ensure compliance with all regulations and audits.Identified and addressed any compliance issues that arose.Performed all purchasing for the branch, including marketing products and office equipment.Managed the branch's purchasing budget.Identified and sourced vendors for all branch needs.Negotiated contracts with vendors.Ordered and received all branch supplies and equipment.Managed the branch's inventory.Coached employees to perform their duties, teaching new products with new sales techniques.Developed and implemented training programs for employees.Trained employees on new products and sales techniques.Monitored employee performance and provided feedback.Identified and addressed any performance issues that arose.
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  • Flagstar Bank
    In Store Teller, Financial Officer, Banker, Financial Advisor
    Flagstar Bank Sep 2006 - Apr 2008
    Rochester Hills, Michigan, United States
    Reached sales goals 95% of monthsWorked closely with management to develop successful sales programs to allow branch growth of over seven million dollars in one yearAssisted with opening of a retail in-store branch office in a newer territory for the bank
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Ken Konarzewski Jr Skills

Customer Service Sales Microsoft Office Event Planning Public Speaking Project Planning Marketing Team Building Microsoft Excel Social Media Event Management Team Leadership Powerpoint Microsoft Word Management Program Management Budgets Leadership Time Management Project Management Account Management Coaching Community Outreach Data Entry Retail Sales Management Social Media Marketing Social Networking Windows

Ken Konarzewski Jr Education Details

Frequently Asked Questions about Ken Konarzewski Jr

What company does Ken Konarzewski Jr work for?

Ken Konarzewski Jr works for Rockbot

What is Ken Konarzewski Jr's role at the current company?

Ken Konarzewski Jr's current role is Customer Success Manager.

What is Ken Konarzewski Jr's email address?

Ken Konarzewski Jr's email address is kk****@****tab.com

What schools did Ken Konarzewski Jr attend?

Ken Konarzewski Jr attended Walsh College Of Accountancy And Business Administration, Macomb Community College.

What are some of Ken Konarzewski Jr's interests?

Ken Konarzewski Jr has interest in Social Services, Economic Empowerment, Education, Science And Technology, Animal Welfare.

What skills is Ken Konarzewski Jr known for?

Ken Konarzewski Jr has skills like Customer Service, Sales, Microsoft Office, Event Planning, Public Speaking, Project Planning, Marketing, Team Building, Microsoft Excel, Social Media, Event Management, Team Leadership.

Who are Ken Konarzewski Jr's colleagues?

Ken Konarzewski Jr's colleagues are Jackson Feinstein-Kernan, Loretta Calhoun, Marylu Vasquez-Tagle, Christopher Ezell, Easton Grainer, Jeff Lacoste, Khushi Ramlogun.

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