Ken Konarzewski Jr Email & Phone Number

Ypsilanti, Mi, Us

Saline, Michigan, United States

Head Coach for Saline High School Junior Varsity bowlers. Teaching new bowlers the basic aspects of the game including how to throw strikes and spares, how to adjust mid-game, and work on improving their skills and averages during the season.Manage rosters per meet allowing for all students, regardless of capabilities, the chance to participate in matches, tournaments, and competitions.Utilize video platforms like CoachNow to assist students on proper hand placement, motion, and improving their scores.https://bowl.com/coaching/kenneth-konarzewski-jrUSBC Member 2024-2025 SeasonUSBC National ID 5986-18413SafeSport Trained 09/09/2024-09/09/2025RVP (Registered Volunteer Program)Bronze Level Completed

Ypsilanti, Michigan, United States

Onboard and train new enterprise customers, manage all currently onboarded enterprise customers and reach out to train on system updates. Manage roll-out process and attend weekly and monthly meetings with customers. Co-ordinate in pre-sales understanding customer needs during a roll-out and facilitating CSM's with customer issues. Act as the shepherd for the customer between the time they start their pilot through their time as a long time customer.

Ypsilanti, Michigan, United States

As an Implementation Specialist at Rockbot, we train customers on the software usage of the Rockbot Dashboard, including playlist curation for audio, TV, and digital signage tools. Facilitate onboarding new mid-market and enterprise customers, plan rollout schedules, and manage direction to other portions of Rockbot. Create training assets for both employees and customers of Rockbot, including written and video training materials.

Ypsilanti, Michigan, United States

Served as a Client Success Manager, working closely with higher education clients and Amazon Web Services (AWS) to drive software adoption, deliver product demonstrations, and enhance customer engagement and training. Successfully guided clients through onboarding and ensured a high level of customer satisfaction.• Developed and executed account management strategies for higher education clients, achieving a return on investment (ROI) in less than 18 months for most customers.• Designed and delivered training programs on analyzing current infrastructure using proprietary tools, enhancing customer understanding and engagement.• Partnered with Amazon Web Services (AWS) to provide updated software training, supporting over 100 new AWS representatives.• Provided ongoing support to clients post-implementation, addressing technical issues and ensuring seamless integration with their existing systems, while fostering long-term relationships.• Conducted product demos for over 100 potential clients, driving interest and engagement in CloudChomp's SaaS offerings.

Ypsilanti, Michigan, United States

Managed large-scale SaaS and hardware rollouts for multi-location enterprise restaurant clients, ensuring a seamless deployment and integration process. Collaborated directly with C-level executives, providing oversight and guidance throughout the implementation process.• Managed SaaS and hardware rollouts for enterprise restaurant chains with 10+ locations, ensuring seamless deployment and integration.• Led weekly status calls with VP and C-level executives to track progress, mitigate risks, and ensure successful rollouts.• Collaborated with third-party API providers, successfully upselling additional software integrations and enhancing customer solutions.• Developed training programs for over 250 new employees, fostering a deeper understanding of Toast's product offerings.

Detroit, Michigan, United States

Delivered on-site and remote hardware and software installations for various restaurant clients, ensuring customized training and support. Demonstrated exceptional problem-solving skills while traveling extensively to provide hands-on support.• Planned and executed the on-site and remote installation of hardware and network infrastructure for over 400 restaurant venues across the United States.• Customized SaaS dashboards to meet client-specific requirements and trained end-users, achieving a 99% SLA adherence for remote support.• Performed technical support to customers via phone, email, and remote assistance tools, ensuring service levels were met consistently.• Traveled across 22 states while maintaining high productivity and ensuring a seamless onboarding experience for all clients.

Madison Heights, Michigan, United States

Supervised a team of 75 employees, overseeing daily operations, performance management, and training programs. Played a key role in maintaining SLA compliance and digitizing documentation for regional banks across the US.• Managed a team of 75 employees, maintaining compliance with client-mandated SLAs and achieving 100% adherence.• Conducted annual performance reviews, coaching employees to meet and exceed key performance indicators (KPIs).• Developed and implemented policies, procedures, and training materials for six software programs, increasing team efficiency and accuracy.• Successfully digitized documentation for regional banks across the United States, achieving a 100% customer satisfaction rate.

Madison Heights, Michigan, United States

Maintained one of the lowest error rates and highest production rates in the corporationAssisted leadership in coaching staff to increase productivity and decrease errors across platformsMet and exceeded production goals 100% of the time.

Rochester Hills, Michigan, United States

Achieved compliance with all regulations and audits for the branch, including BSA and SOX compliance.Ensured that all branch operations were in compliance with all applicable regulations and audits, including BSA and SOX compliance.Developed and implemented procedures to ensure compliance with all regulations and audits.Monitored and reviewed branch operations to ensure compliance with all regulations and audits.Identified and addressed any compliance issues that arose.Performed all purchasing for the branch, including marketing products and office equipment.Managed the branch's purchasing budget.Identified and sourced vendors for all branch needs.Negotiated contracts with vendors.Ordered and received all branch supplies and equipment.Managed the branch's inventory.Coached employees to perform their duties, teaching new products with new sales techniques.Developed and implemented training programs for employees.Trained employees on new products and sales techniques.Monitored employee performance and provided feedback.Identified and addressed any performance issues that arose.

Rochester Hills, Michigan, United States

Reached sales goals 95% of monthsWorked closely with management to develop successful sales programs to allow branch growth of over seven million dollars in one yearAssisted with opening of a retail in-store branch office in a newer territory for the bank

Bachelors Of Business, Management

Associates, General Business