Ken Lasko Email & Phone Number

Responsible for defining a vision for the integration, development and UI design for various elements of Nectar's cloud-based telephony troubleshooting, analytics and reporting solution. Primary product manager for MS Teams and Zoom integrations.

I'm responsible for helping drive the evolution of Nectar's next generation telephony analytics suite. I provide expert Skype for Business technical knowledge, several years of in-depth work in the Skype for Business analytics space and deep understanding of customer needs that will be used to ensure Nectar's analytics program is the best product in the.

I was initially brought on board to provide expert knowledge around Lync/Skype for Business and apply that knowledge to Event Zero’s UC Commander product. UC Commander was a web-based Skype for Business call analytics platform, which was eventually purchased by Microsoft in 2016. I became an expert in the inner-workings of the platform and used this.

Mississauga, ON

As a dedicated Lync expert, I oversee a team of Lync consultants to deliver consistent and technically superior Lync 2013 Enterprise Voice solutions to global customers ranging in size from 100's to 10,000's of users. I work closely with customers to ensure the Lync deployment is done to the highest standards.I strive to maintain expert knowledge and.

• Provide IT consulting and project management services to clients in the Greater Toronto Area, both individually and as part of a team. Specializing in Microsoft technologies such as Exchange Server, Office.
• Use a standard methodology to analyze, plan, test and implement technology solutions affecting anywhere from 50 to 30,000 employees.
• Fully document all procedures and findings to ensure proper communication between consultant and client to minimize misunderstandings and improper expectations.

• Originally responsible for maintaining 340 postoffice MS Mail system for 19000 users at the Ministry of the Solicitor General working under WinNT & Novell NetWare.
• Helped migrate from MS Mail to Exchange 5.5 for Y2K compliance.
• Responsible for maintaining one of the largest single-site Exchange 5.5 installations in the world (10 servers/23000 users), including X.400 and Internet Mail connectors and dedicated public folder servers.
• Used Perfmon, Compaq Insight Manager and WinBatch scripts for monitoring.
• Created automated programs to ensure address book and distribution list consistency across organization.
• Acted as liaison between Exchange team and tech support team.

• Perform pre-sales and on-site technical sales and support for large corporate accounts (i.e. CP Rail, McDonalds, Nortel, Liberty Mutual).
• Recommend modifications to hardware/software based on customer feedback.
• Ensured functionality of PC Cards under diverse operating systems (Win, UNIX etc.)
• Train Ositech Sales Team on new hardware and software.
• Train 3rd party technical support and sales staff on Ositech products.
• Conduct training on an international level (North America & Europe).

Mississauga, ON

• Responsible for troubleshooting and solving customer problems with Microsoft operating systems (Windows 95, Windows for Workgroups 3.x and MS-DOS) on a call-in basis.
• Continually updated knowledge of existing and upcoming Microsoft products.
• Solved customer escalations assigned by upper management.
• Trained incoming Info Centre representatives on Windows 95.
• Designed and presented Win95 technical presentations for reseller/user groups.