Ken Mcdonald Email and Phone Number

• Lead a team of 700 Screening officers at various security checkpoints at YYC International Airport providing both high standards of safety and customer service to the travelling public. • Monitored and managed the Screening officers to achieve compliance to Transport Canada, CATSA, and GardaWorld Standard Operating Procedures. • Deployed and allocated resources and screening officers to fulfill various screening requirements based on skills, qualifications, certifications and language… Show more • Lead a team of 700 Screening officers at various security checkpoints at YYC International Airport providing both high standards of safety and customer service to the travelling public. • Monitored and managed the Screening officers to achieve compliance to Transport Canada, CATSA, and GardaWorld Standard Operating Procedures. • Deployed and allocated resources and screening officers to fulfill various screening requirements based on skills, qualifications, certifications and language proficiencies to the checkpoints. • Guided, coached and motivated the screening officers on performance standards and professionalism while fostering a strong team mentality. • Conducted performance reviews of the screening officers.• Implemented contingency plans and emergency preparedness. • Was actively vigilant to ensure proper operations at the checkpoint through communication with CATSA, Transport Canada, YYC Airport Duty Managers, YYC Terminal Operations Specialists, Calgary Police Service, Airline representatives and YYC Airport Authority.• Constantly delivered upon KPI’s and met or exceeded all criteria on every Performance Review Show less

• Assisted in a busy restaurant open in Kensington in all aspects; training, ordering, staffing, marketing, design, maintenance, inventory and POS systems. • Worked closely with distributors to ensure delivery schedules and inventory. • Attracted clients by creating, implementing and evaluating unique and attractive marketing, advertising, public and community relations programs. • Controlled purchases and inventory by meeting with industry representatives and account managers… Show more • Assisted in a busy restaurant open in Kensington in all aspects; training, ordering, staffing, marketing, design, maintenance, inventory and POS systems. • Worked closely with distributors to ensure delivery schedules and inventory. • Attracted clients by creating, implementing and evaluating unique and attractive marketing, advertising, public and community relations programs. • Controlled purchases and inventory by meeting with industry representatives and account managers negotiating prices and contracts, evaluated usage reports and took corrective actions. • Prepared policies and standard operating procedures; standards of service, productivity, and monitoring to determine system improvements. • Maintained a safe and healthy environment for staff and patrons by complying to health, safety and legal regulations.• Tracked trends within the industry and economy to maximize revenue, keep labor and food costs low while maintaining the highest service standards.• Increased sales by 15% by regular up selling, decreased labor costs by 10% in 3 months. Show less

• Developed the business plan and name for new concept restaurant (Goro & Gun), including financial plan, marketing, and sales projections, analyses, and estimates. • Leader in the corporate group in social media and advertising. Prepare, report, and analyze financial budgets and initiate corrective actions. • Control purchases through proactive meetings with account manager and suppliers. • Creating, implementing and evaluating policy and procedures. • Exceeded patron… Show more • Developed the business plan and name for new concept restaurant (Goro & Gun), including financial plan, marketing, and sales projections, analyses, and estimates. • Leader in the corporate group in social media and advertising. Prepare, report, and analyze financial budgets and initiate corrective actions. • Control purchases through proactive meetings with account manager and suppliers. • Creating, implementing and evaluating policy and procedures. • Exceeded patron satisfaction by monitoring, evaluating auditing food, beverage and service offerings while building relationships and fostering repeat clientele. • Involved in sales of high-end Sake and Wine successfully selling 1000$ bottles of Sake to VIP’s.• Maintain safe, secure workplace by following and enforcing policy and maintaining security systems and protocol. • Ensured a healthy facility environment by complying with health and legal regulations as well as enforcing sanitation standards. • Reduced labor costs from 15% to 7% for Front of House and from 30% to 18%, while increasing profitability. • Also managed Sky 360 and National Beer Hall 10th ave while Goro & Gun was under construction. Show less

Performed all managerial and non-managerial tasks within the restaurant. These included training, inventory, quality assurance, advertising, trades work, scheduling, mixology, and handling most customer and supplier transactions, cash and otherwise.

• Provide support for customers subscribing to Telus Technology and Operations high-speed data services and products. • Offered service and support for Telus’ Signature Service Customers that consist of companies nationwide.• Sales of various Telus products and services pertaining to Enterprise level customer networks.