Ken Leclair is a Vice President, Technology Services of America at Citizens Bank. He possess expertise in business analysis, agile methodologies, analysis, budgets. Colleagues describe him as "Ken and I were peer managers within the same I.S. department. We each were responsible for separate Microsoft Dynamics CRM implementations. Upon his hire, Ken was first responsible for creating a brand new organization to support his customer base. Ken's communication and collaboration skills has helped him lead cross-departmental committees. Our CRM Interested Parties group provides a forum to discuss and solve issues across several Microsoft CRM implementations. The group also has collaborated to develop centalized infrastructure responsibilities for the enterprise Dynamics CRM platform. In addition, Ken is very keen in growing new talent. He participated in our co-op recruiting and hiring as the liaison for Northeastern University." and "Ken and I worked together at Keyport Life and later at Sun Life Financial, following SunLife's acquisition of Keyport. Ken's responsibilities as an IT executive at both Keyport and SunLife, included Product Development, project implementation and sales data "integration/analysis/reporting". In addition to Ken's technical expertise, a strong customer service background and relationship managment acumen were required with these two very demanding partners. His communication and collaboration skills assured continuous partner awareness relative to implementation of deliverables. Ken is the consummate professional, I highly recommend him as an IT and/or Customer Services executive."