Ken Lipper Email and Phone Number
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I have been supporting a variety of client types, from the clerical staff through middle management and including the senior leadership of an organization for over 20 years. Over those years I have developed a wide skill set that covered many management and technical positions. Previous leadership roles I have performed included Service Desk Manager, Project Manager, Director of Field Services, and IT Services Lead. My goal was always to make the technology as transparent as possible so the clients could focus on their main job duties and not the equipment. I enjoy mentoring and teaching team members’ new technology and how to excel at their role. This often translates into a passion to introduce new and emerging technologies to streamline operations. As the lead technology master, I have hands-on responsibility and oversight for every piece of computing technology that came in contact with my clients. This included various portals or SaaS implementations, laptops, tablets, desktops, servers, switches, all manner of smartphones, along with several MDM tools such as Intune. I have handled IT infrastructure buildouts for new sites as well as facilities redesigns. I was responsible for the build out of our business continuity disaster recovery site.I have supported several nationwide equipment refresh projects, MS Office upgrade migrations. The most recent project was Office365 and cloud syncing with Microsoft’s OneDrive. Other recent migrations include Microsoft Teams including VOIP support.
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Network AdministratorGeorgetown Kraft Credit Union Oct 2024 - PresentGeorgetown, Sc, Us
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Service Desk ManagerTelamon Corporation Jan 2016 - Mar 2024Raleigh, Nc, UsOversee all operations in the creation of an internal IT service desk including selection of software tools, hiring staff for the Service Desk, creating procedures and instruction documents, monitoring KPIs and request volume, response time and resolution times. Oversee all IT aspects and 3rd party accounts for onboarding and removing staff access. Manage maintenance windows for servers and services including all communication both internally and externally. Oversee Entra/Azure and Active Directory Management, VPN, Multi-Factor Authentication (MFA), Office365, Intune and other MDM tools, VOIP and Teams/SharePoint rollouts. Responsible for all IT procurements. Rolled out system wide asset tracking and inventory tool. Determined all technology standards to be deployed. Manage vendor relationships. Manage all cellular purchases, provisioning and primary point of contact. Act as Project Manager for any implementation of new IT products or services. Manage IT needs of remote clients at 80 offices in 11 states. Manage all remote site connectivity including escalations for Line of Business applications, Cisco Meraki Infrastructure design, rollout and support. Determine and maintain relationships with vendors and partner stakeholders. IT standard equipment including but not limited to Windows 10 Desktop & Laptop computers, tablets, printers and network devices. Test and evaluate new equipment for inclusion in standards. Other items include managing PC desktop hardware to include delivery, imaging, configuration and setup of end-user hardware, software and peripherals -
It ContractorNovartis Apr 2015 - Nov 2015Basel, Baselstadt, ChSetup new facility infrastructure to host personnel from newly created oncology division after acquisition from Glaxo Smith Kline (GSK). Provide Lights-on support for all networking, computing, video, voice and other technology Items. -
Sr. Field EngineerInsight On-Site At Biogen Idec Oct 2011 - Feb 2015Chandler, Arizona, UsI provided IT Project Management for all infrastructure build outs and facilities redesign. I lead a team of 5 technicians providing hands-on deskside laptop, tablet, iPad, BYOD, MDM, smartphones of all types and PC support. video conferencing setup and support. I managed the work assignments and ticketing queue along with providing support for the Senior Leadership, support MS Office suite (Word, Excel, PowerPoint, etc.), Line of Business (LOB) Applications, 802.11 Wireless Troubleshooting, installation and training on new equipment, Manage asset tracking database, VOIP phone installs. -
It Services Team LeadBiogen Idec Oct 2011 - Feb 2015Cambridge, Ma, UsI was a long term contractor on site at Biogen Idec, providing Infrastructure, Project Management and local IT support services. I provided IT Project Management for all infrastructure build outs and facilities redesign. I lead a team of 5 technicians providing hands-on deskside laptop, tablet, iPad, BYOD, MDM, smartphones of all types and PC support. video conferencing setup and support. I managed the work assignments and ticketing queue along with providing support for the Senior Leadership, support MS Office suite (Word, Excel, PowerPoint, etc.), Line of Business (LOB) Applications, 802.11 Wireless Troubleshooting, installation and training on new equipment, Manage asset tracking database, VOIP phone installs. -
Sr. Helpdesk TechnicianInvestors Title Insurance Company Nov 2010 - Oct 2011Chapel Hill, Nc, UsProvide 1st and 2nd tier response to all computing issues at Home Office and locations around the country. Support areas include desktop/laptop troubleshooting and imaging, Blackberry, VPN remote offices, web-based meetings, A/V support and Road Warrior issues. Expert at both COTS and custom software -
It ContractorInsight On-Site At Biogen Idec Aug 2010 - Sep 2010Chandler, Arizona, UsSole Individual responsible for site wide laptop refresh project. Work included scheduling, imaging, equipment deployment, data migration/wiping, asset tracking and dispositions.
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It ContractorBiogen Idec Aug 2010 - Sep 2010Cambridge, Ma, UsI was the on-site person at Biogen Idec solely responsible for site wide laptop refresh project. Work included scheduling, imaging, equipment deployment, data migration/wiping, asset tracking and dispositions.
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It ContractorNovartis Vaccines And Diagnostics Jul 2009 - Jul 2010Basel, Baselstadt, ChI have just successfully completed my second project for their continued build out of the computer infrastructure for the newly constructed site. Work includes hands-on deskside support of Windows XP based Dell Laptops and PCs, Imaging equipment, Supporting MS Office, Wireless PKI configuration, installation and training on new equipment, Managed asset tracking database, VOIP phone installs, multiple training room design and setup, video conferencing setup and support
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Senior Is Support SpecialistAig United Guaranty Corporation Aug 2008 - Jun 2009Greensboro, North Carolina, UsProvide local support for executive management team’s desktops and remote computing. Assisted with site wide technology refresh. Upgraded training equipment, provided instruction and ongoing support for classroom leaders. Review and recommend upgrades to technology infrastructure. Assign incoming Help Desk ticket requests to proper personnel. -
Senior Technical SpecialistAig Mar 2001 - Aug 2008New York, Ny, UsProvided support for AIG CEO and his direct reports, covering all aspects of technology. Other items covered include, coordinated broadcast events such as annual shareholders and quarter earnings webcasts and analyst calls, off-site communications and technology support for industry functions, investment community and charity events, nationwide video conference rooms design and construction, cell/Blackberry/Treo/PDA recommendations and support, office desktop and laptop configuration, remote office setup and support. -
Manager - Corporate Lan Help DeskAig Aug 1998 - Mar 2001New York, Ny, Us• Managed Help Desk Support Teams, • Directly responsible for entire Corporate LAN network, • Managed rollout of Remote Access Service (RAS) and VPN solutions for employees on global scale • LAN planning, design, implementation and coordination of 13,000 node - 700 server network spread out over 120 Sites. • Represented both Operations and Engineering groups on CTO standards review boards. Participated in planning and implementation of enterprise-wide TCP/IP, WINS, & DNS re-design• Performed security audit and remediation effort on entire network. • Managed Y2K compliance effort. • Integrated legacy equipment in heterogeneous LAN/WAN environment. • Developed automated LAN service response system utilizing existing technologies. Systems inventory management. Planned and implemented cable plant upgrades throughout the country.
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It SpecialistAig Jun 1995 - Aug 1998New York, Ny, UsPerformed Novell Network Site Administrator duties. Oversaw complete system-wide cable upgrade. Maintained Ethernet network. Instituted remote computing procedures for systems support personnel.
Ken Lipper Skills
Ken Lipper Education Details
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University Of HartfordMass Communication -
Flightgest
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Recent Certifications
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Grahm Jr. CollegeMass Communications
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Gill/St.BernardsCollege Prep
Frequently Asked Questions about Ken Lipper
What company does Ken Lipper work for?
Ken Lipper works for Georgetown Kraft Credit Union
What is Ken Lipper's role at the current company?
Ken Lipper's current role is Network Administrator at Georgetown Kraft Credit Union.
What is Ken Lipper's email address?
Ken Lipper's email address is ke****@****.rr.com
What is Ken Lipper's direct phone number?
Ken Lipper's direct phone number is +190845*****
What schools did Ken Lipper attend?
Ken Lipper attended University Of Hartford, Flightgest, Recent Certifications, Grahm Jr. College, Gill/st.bernards.
What skills is Ken Lipper known for?
Ken Lipper has skills like Servers, Vendor Management, Technical Support, Troubleshooting, Networking, Disaster Recovery, Vpn, Information Technology, Infrastructure, Itil, Project Management, It Service Management.
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