Ken L. Email & Phone Number

United States

Port Washington, Ny, Us

• SCCM Expertise: Engineered and executed advanced SCCM deployments for diverse enterprise environments. Provided pivotal advisories and support for Tier 1 to Level 4 incidents, including strategic roadmaps planning for modern workplace adoption enterprise wide.• M365 Integration: Led multiple Windows deployment projects integrating Azure AD within Microsoft 365, ensuring system harmonization for on-Prem and cloud-centric devices management.• Migration Expertise: Managed critical migration projects for both M&A and divestiture, ensuring seamless, zero-downtime transitions.• Advanced Troubleshooting: Performed timely assessment and resolution of MECM (Microsoft Endpoint Configuration Management) and Microsoft Endpoint Management (MEM) – Intune – eliminate the need for escalation to Microsoft support.• Security & Deployment: Championed Autopilot deployments, transitioned MBAM to Intune, and collaborated on patch and security risk remediation. Maintained deep expertise in System Center Operation Manager (SCOM/OpsMgr) for infrastructure monitoring.• Team Leadership: Orchestrated multidisciplinary teams, achieving timely project completion with technical precision.

Port Washington, Ny, Us

Consultant - Various projects

Round Rock, Texas, Us

Spearheaded multiple workshops and knowledge transfer sessions on modern device management, specializing in:• In-depth Intune Deployment: Hands-on experience, directly architecting and implementing device and application strategies using Microsoft Intune at global enterprise scale.• Practical Device Integration: First-hand expertise in the end-to-end process of Windows 10/11 device enrollment, provisioning, and advanced configuration via Hybrid Azure AD Joined and Azure AD Joined.• Granular Policy Configuration: Mastery in crafting and refining policy configuration service providers to precisely align with evolving enterprise needs.• Hands-on MDM Solutions: Direct experience in the entire mobile device lifecycle, from enrollment to decommissioning, ensuring uniform policy and security benchmarks.• Seamless Cross-Platform Management: Practical skills in integrating and managing devices across iOS, Android, macOS, and Windows ecosystems, ensuring cohesive policy application.• Azure AD Integrations: Directly facilitated intricate Azure AD integrations for device authentication, conditional access, and other advanced features.• Zero Trust Implementations: Applied the Zero Trust security framework in real-world scenarios, creating resilient security postures against modern threats.• Direct Migration Oversight: Led and executed seamless migrations from third-party systems to Intune, minimizing disruptions and maximizing efficiency.• Site Reliability Engineering (SRE) Training: Cultivated deeper technical acumen by undergoing SRE training, enhancing skills in monitoring, incident response, and system reliability, further complementing the device management landscape.

Redmond, Washington, Us

Key Accomplishments: • Technical Client Engagement: Established and deepened technical partnerships with several enterprise clients, achieving an exceptional satisfaction score and ensuring ongoing, repeat technical engagements.• Technical Proficiency in MECM/MEM: Successfully tackled a wide range of MECM/MEM challenges, preventing the need for higher-level escalations. Key resolutions included streamlining state message backlogs, offering proactive insights on new Intune features, and executing advanced workshops on Autopilot, Intune profiles, co-management, and cloud attach configuration.• Custom M365 Solutions: Collaboratively worked with Customer Success Account Managers (CSAMs) to devlivery custom M365 advisories tailored to the specific needs of their clients.• Training & Cloud Adoption: Facilitated comprehensive Microsoft 365 training sessions, significantly enhancing clients' cloud adoption and maximizing their platform utilization.• Contribution to Product Growth: Actively participated in cross-functional technical groups, providing invaluable feedback and fostering community collaboration to refine Microsoft products.

Seattle, Washington, Us

As a Group Manager, I effectively balanced deep technical knowledge with hands-on leadership. I managed intricate projects, coordinated cross-technical teams, and set up virtual teams. These teams were tailored to design and implement reliable Infrastructure management solutions for both servers and workstations.KEY ACTIONS & CONTRIBUTIONS• Technical Assessments: Conducted evaluations for Private Cloud implementations to optimize infrastructure decisions.• Stakeholder Engagement: Collaborated with internal and external partners – including Accenture’s customers to ensure aligned project objectives and outcomes.• Integration Projects: Managed the technical aspects of Merger and Acquisition activities, ensuring smooth integration into System Center Suite (SCCM and SCOM)• Program Management: Oversaw multiple cross-functional projects, ensuring timely delivery and adherence to technical standards.• Performance Testing: Conducted tests comparing OpenStack compute nodes to Hyper-V virtual machines, using results to guide system improvements.• Technical Guidance: Led performance testing initiatives and scripted solutions using PowerShell, aiming for streamlined processes and system efficiency.Past Clients: (Battle Creek, MI - Manufacturing),(Bartlesville, Oklahoma - Energy), (Palo Alto, CA -Startup), (Houston, TX - Oil and Gas), San Francisco, CA - Retail), (Austin, TXT -Healthcare)

Hanover, Md, Us

As an experienced System Center Architect, I partnered with TEKsystems to design and implement sophisticated System Center solutions.KEY ACTIONS & CONTRIBUTIONS• Technical Blueprinting: Assisted Hewlett-Packard in fine-tuning their Opsmgr/scom management packs through direct involvement in development and testing phases.• Infrastructure Optimization Oversaw and optimized JP Morgan's SCCM infrastructure, managing a network of 200K clients.• Deployment Planning Services: Conducted hands-on workshops across the country to promote accelerate windows deployment and adoption.• Operational Management: Effectively managed both Level 1 issues and handled Level 3 escalations as part of the Incident and Problem Management processes.• Technical Support for App-V: Rolled up my sleeves to provide in-depth engineering solutions for App-V challenges, enhancing its deployment and management.• SCOM Integration Prototyping: Spearheaded hands-on research and prototype development, emphasizing SCOM SDK Integration to refine alert frameworks.

Boydton, Virginia, Us

Technical Advisory Role: Provided expert architectural guidance for the platform, communication channels, and social media strategies at Humanity Road, enhancing crowdsourcing capabilities for efficient incident management.Humanity Road is a dedicated global team committed to delivering precise recovery information during critical disaster situations. As a non-profit, we align with the United Nations' global disaster response clusters and U.S. disaster response entities, ensuring swift and responsible dissemination of vital information and solutions to affected communities.

Redmond, Washington, Us

As a Senior Microsoft Consultant, I provided hands-on technical advisories, guiding the effective implementation and fine-tuning of System Center suite – SCCM, SCOM, SCSM, SCORCH. My expertise played a crucial role in strengthening client infrastructures, with measurable outcomes Key project highlights:• Led the design and deployment of System Center Suite, evaluating its strengths versus VMware/VDI environments for a chip manufacturer.• Developed a tailored system management solution for a European client.• Architected, Implemented and trained the staf of a prominent financial firm how to leverage SCCM for enhancing their endpoint devices management.

Atlanta, Ga, Us

Long Island City, New York, Us

Technical Contributions:Served as the Subject Matter Expert (SME) for ConfigMgr.Developed software installation packages using tools like AdminStudio and Wise Package Studio, supplemented with custom scripting.Designed tailored SSRS reports using Report Builder and Visual Studio for JetBlue's leadership insights.