Resolved complex technical issues that arose on client computer using troubleshootingEffectively made recommendations to IT users on selection of hardware and softwareSuccessfully administered user accounts, Exchange mailboxes, and security and distributionInstalled and maintain Windows and desktop software, service packs, patches, and anti- virus updatesManaged assets inventory and deployed desktop images to end usersVisited client sites to resolve outstanding help desk tickets as neededPrepared and configured new laptops/workstations/thin clients to client specifications as assignedAnalysed and diagnosed DNS/DHCP/VPN and other networking issuesActively worked with hardware and software vendors to resolve client issues in a timely mannerPerformed back-up and recovery responsibilities for Windows Servers.Administer and support Microsoft Office 365Setup, configure and install Microsoft Servers for different environments Install and manage Hyper-V serversAdminister Microsoft Active DirectoryManage Microsoft RDP environments

I developed and maintain excellent professional rapport with colleagues and clientsWorked in teams and in a self-directed environmentManaged inventory and tracked all hardware and software utilisedMaintain the stock list of the device purchasedProficiency in vendor management I developed and maintained well working relations with vendorsI managed all computer procurement and issued necessary purchase ordersCoordinated with various departments made site visits and prepared vendor plansAdminister and maintain the personal computer fleetTest, implement and support various software applications, both standalone and networkedTest, implement and support various hardware platforms and equipmentOffered first and second-level support and troubleshooting for technology products and applicationsPerformed physical set-up of desktop hardware and softwarePerform hardware and software upgrades, according to the job demandInstalled and maintained the network equipment such as the switches and wireless routersManage the installation of cabling and communication cabinet equipment Resolve technical and non-technical errors in an efficient and prompt way

Contribute within the Project team and across the North Coast Region to the development of an organisational culture, which encourages and supports innovation, customer responsiveness, flexibility, and empowerment of staff to enable TAFE/DET to meet its current and future strategic objectives.Provide 2nd level technical support through the helpdesk and resolution of calls for the prompt and effective support to users in accordance with agreed service standards.Coordinate and carry out high-level installations of equipment, implementation of new software for both major in-house systems and PCs and organisation of maintenance and repair as required, to contribute to the effective and efficient use of computing resources. Participate in software configuration and testing across the region.Participate in technical skill groups in technology development, setting of standards, documentation and regional implementation.Install, configure and support Local-Area Networks to agreed standards.Coordinate and review activities of on-site project teams and contractors to maintain Region standards for Information and Communication Technologies Services.Participate in Region research and development projects to introduce new technologies and standards and improve the provision of computing facilities in educational delivery in accordance with the Information and Communication Technologies Strategic Plan to develop Regional standards.Prepare a range of documentation. eg. User guides, for administrative and teaching staff in collaboration with other Information and Communication Technologies Unit staff.Knowledge and understanding of ethical practices, EEO and OH&S policies and the Ethnic Affairs Policy Statement Performing other related duties as required.