Ken Markus Email & Phone Number

New York, Ny, Us

AI-Enhanced Productivity: Rolled out AI tools, boosting productivity and improving margins by over 10 points through smarter, automated processes.Cash Flow Optimization: Led client-specific audits and selected strategic vendors to streamline billing operations, resulting in a 10% reduction in Days Sales Outstanding (DSO) and strengthening cash flow.Customer Experience Leadership: Maintained full ownership of the end-to-end customer experience, investing in customer success initiatives to sustain high retention rates and deepen client engagement.Global Vendor Strategy: Expanded and optimized outsource/vendor partnerships to provide 24/7 follow-the-sun support, enhancing productivity and ensuring continuous, high-quality service across regions.

New York, Ny, Us

New York, Ny, Us

Lead global operations and client services teams to support growth by creating best practice operational controls and processes, while ensuring delighted customer success.Member of Management Team.Focus on best-in-class services for clients with the following teams: - Business Intelligence- Revenue Operations- Account Management- Ad Operations (includes trafficking and QA)- Technical Support (Tier 1 and Tier 2)- Custom Solutions Engineering

Mountain View, Ca, Us

Leading one of Google's largest third party services operation. Overseeing management of entire team of 1000+ agents, working in 7 separate locations, supporting 10+ languages, and all of Google's Advertising products.This operation was identified as one of the best managed programs at Google, and the team was requested to present internally multiple times on our vendor strategy.

Mountain View, Ca, Us

Leading a services and operations organization responsible for scale initiatives that support of all advertiser facing display and platform products globally while ensuring client satisfaction and the highest level of service.Team builds tools and prototypes to increase productivity of support teams, sets and executes data and information strategy.Products supported include YouTube, AdMob, GDN, DoubleClick Buy Side products (DFA, Search, Rich Media, DBM/Invite) and the DoubleClick AdExchange.

Mountain View, Ca, Us

Led a team of 30 technical specialists responsible for managing relationships with the top creative agencies and advertisers, building Rich Media campaigns both on Google owned properties such as YouTube and other publishers across the web. Managed the global vendor program support production and quality assurance efforts.

New York, Ny, Us

Responsible for strategy, execution, and innovation of global e-commerce and online subscription activities. Oversee the budget and efforts of the online marketing team, including internal promotions, affiliate programs, co-registration, email marketing, search marketing (SEO, SEM, CPA, CPC), and applications development. Developing new programs in conjunction with internal and external partners, vendors, and media. Manage P&L and a team of online marketers, brand managers and strategists. Leverage our e-commerce suite (ATG) to maximize production and execute online campaigns. Primary point of contact with IT to ensure technical implementation meets business needs.Maintain testing program across all online channels. Launch more than 100 tests per year across pricing, creative, and bundling tactics to increase conversion (landing page optimization) and profitability.Work with editorial, production, and IT to maximize production while maintaining the highest quality product in the industry.Responsibility includes both the US market and international markets as well.

New York, Ny, Us

Responsible for leadership of process and information management programs and initiatives dealing with all aspects of subscriber management including subscription processing, subscriber retention, customer care, marketing, subscription metrics, and customer-facing systems. Work with the business community to identify and clearly articulate the gap between desired and actual operational business performance. Responsible for development and implementation of controls and process improvements. Also responsible for ongoing monitoring of process improvements and metrics.

New York, Ny, Us

Manage a team of java developers who focus on technical implementation of the company's e-commerce strategy. Represent the team at strategy, assessment, partnership, and prioritization sessions and meetings.

Independent consulting business on internet strategy, applications development and search engine optimization. Managed, updated, and designed database for a network of matchmaking websites. Led the conceptualization and implementation of the internet strategy for an international non-profit organization. Programmed applications for the PalmOS.

Oversaw business strategy of a new business venture: The Dismal Scientist (www.dismal.com), a website focusing on economic data and analysis, developed marketing strategy and business alliances, devised advertising budget and promotional activities, managed the entire website production and operation process and led the programming team. Also contributed economics articles featured on the website.

2005, Mba

Mba, Mba

Master Of Science - Ms, Data Analytics

Bsecon And B. Applied Science, Management And Technology Program