Ken Mcdonald, Mba, Pmp, Csm Email & Phone Number

Tampa, Fl, Us

Salt Lake City, Ut, Us

• Leading the implementation of a state-of-the-art assessment authoring platform to transform assessment development and management, automate manual authoring practices, provide statistical data for deep analytics, and consolidate legacy technology.• The implementation is projected to increase student satisfaction scores, reduce technical debt and maintenance costs, reduce the need for in-house proctoring, and reduce student support costs.

• Oversee programs and develop/implement professional development seminars.• Overseeing business development initiatives to expand ACMP's reach.• Build cross-functional relationships with professional organizations (ACMP, PMI, ASQ) to promote joint initiatives and ensure strategic alignment.

St. Petersburg, Florida, Us

• Led the implementation of Robotic Process Automation (RPA) solutions, a key component of the company’s digital transformation strategy.• Utilized UiPath to automate and streamline existing business processes across multiple departments, similar to an ERP implementation.• Applied Agile Scrum framework principles, achieving an average 2:1 ROI per project and generating over $7M in yearly business cost savings.• Employed Earned Value techniques to monitor project performance and forecast.• Proficient with ServiceNow PPM and Microsoft Azure DevOps, with exposure to Clarity.

St Petersburg, Florida, Us

• Collaborated closely with leadership and cross-functional teams to spearhead a strategic initiative to expand Velera's services and build a new line of business supporting Community Banks.• Managed the end-to-end integration of Velera’s large-scale, distributed environment supporting 20 million accounts and 2000+ Credit Unions with 12 new Community Banks.• Utilized a hybrid project methodology, combining elements of Agile and traditional waterfall approaches, to deliver comprehensive executive-level reporting and a tailored risk management strategy.• Effectively communicated project approach, status, issues, and risks to technical and non-technical stakeholders, including executive leadership.

St. Petersburg, Florida, Us

• Led the implementation of Robotic Process Automation (RPA) solutions, a key component of the company’s digital transformation strategy.

Saint Louis, Mo, Us

• Led a team of 7 project managers, implementing a range of Medicare/Medicaid projects focused on improving affordability, quality of care, IT reporting, and data quality.• Managed multiple concurrent and complex projects, including Mergers & Acquisitions, Financial Reporting improvements, similar in scope to ERP modules.• Gained a deep understanding of healthcare operational processes, including supply chain, finance, pharmacy, and clinical operations• Drove cost savings and data strategy enhancement projects, improving data accessibility and analytics capabilities across the organization.• Successfully delivered combined programs and complex enterprise projects exceeding $40M in value.• Utilized Earned Value Management techniques to track and report on program performance.

New York, Ny, Us

• Planned, designed, and oversaw the implementation of a new Network Operations Center (NOC), leveraging project management methodologies and tools • Recruited, trained, and managed a team of skilled technicians and analysts to provide 24/7 monitoring and support for all credit card transactions from web, point-of-sale (POS), and ATM channels • Integrated the NOC monitoring system with key enterprise systems, significantly improving transaction visibility and resolution for network issues • Demonstrated strong problem-solving and critical thinking skills to identify root causes of network problems and implement effective solutions • Utilized effective communication and stakeholder management techniques to collaborate with cross-functional teams, including IT, operations, and customer service, to ensure alignment and timely issue resolution • Developed operational reports and documentation to keep stakeholders informed and ensure smooth ongoing operations of the NOC.

Armonk, New York, Ny, Us

• Led the delivery of large scale custom monitoring solution within the IBM Global Account (IGA) infrastructure for IT and business areas, ranging from $500k to $3 million. • Responsible for managing 40+ cross-functional global project resources. • On average, reduced resource requirements over 25% by implementing monitoring solutions with centralized network services and problem management.