Ken Hill Email and Phone Number
At WORKsimpl, our mission extends beyond mere profit; it's about redefining efficiency in loan servicing through data-driven strategies that resonate with our clients' bottom lines. With over 17 years of senior leadership experience, I've honed an acute expertise in operational excellence, manifesting in the streamlined success of our partners.My recent role at Quorum Federal Credit Union witnessed the blend of digital strategy and member satisfaction, where leading a talented team in creating frictionless financial solutions translated into tangible, industry-leading advancements. Together, we've not only met but exceeded investor expectations, reinforcing our stance as a beacon of innovation in financial services.Strategy | Planning | Execution | Continual Improvement A proven track record in creating and executing strategies to increase investor ROI, elevate customer service, and drive servicer profitability. Expert in operations and servicing with a career-long record of driving holistic improvements in business operations, asset & portfolio management, customer service, and investor ROI. Experienced in recruiting, managing, developing, and retaining top-performing teams. Successful in building and scaling multiple profitable businesses within established organizations and independently. Adept in engaging and speaking with large organizations, including boards of directors.Deliverer of Results: - Conceptualized, built, and scaled profitable Servicing divisions within 3 larger organizations - Created a $50M decrease in annual spend for a private banking client - Key stakeholder in growing 3rd party servicing from $11B to $26B in 1 year at a leading servicer - More than $33 billion in delinquencies cured
Porchpass
View- Website:
- worksimpl.com
- Employees:
- 2
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Vice President Strategic OperationsPorchpassSan Antonio, Tx, Us -
AdvisorWorksimpl Nov 2024 - PresentMinnesota, United States -
DirectorQuorum Federal Credit Union Apr 2022 - Nov 2024Purchase, NyPartnering with the Chief Servicing Officer while collaborating with the Senior Management Team to thrill our members and partners by evolving the digital, frictionless, secure solutions that enable them to quickly and easily conduct business with Quorum.This strive for leading the industry with world class offerings will monetize our partner servicing by providing better than industry asset management, portfolio management, loan surveillance and oversight expertise that enhance our value to investors by providing best in class Servicing and giving them the ability to choose their preferred level of service. -
Co-Founder, CooWorksimpl Mar 2019 - Aug 2022San Francisco Bay AreaWORKsimpl is a collaborator for loan profitability. We work with portfolio owners and servicers of debt to maximize profitability. We do this by reducing risk and expenses while increasing efficiency and revenue. Our name is born from our history of making the complex, simple. You will get no argument from us that in most cases work is difficult, but when you work simple, the complex is simplified, the status quo is challenged and there is the undeterred focus on results. Unencumbered by corporate bureaucracy or competing projects and objectives, we reduce work to its core elements, enabling absolute focus on the critical while creating optimized outcomes for our partners.We recognize the power of data by translating it into information, used to empower our partners. Together, we have fun achieving what was previously unachievable. Our goal is simple: leave no stone unturned, ensuring our client partners are as profitable as possible and completely satisfied with the outcomes. While we focus on maximizing the return on what you already own, we also help companies from front to back.The US lending market is filled with potential and upside. Let us help you unlock it.Simple is better. -
Founder, PrincipalSentry Loan Solutions, Llc Apr 2018 - Jul 2022San Francisco Bay AreaSentry Loan Solutions, LLC is a firm focused on specialty loan services. Through its services Sentry Loan provides strategic consultation to the senior management of loan portfolio owners.
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Head Of Servicing OperationsXceed Business Services, Llc Oct 2018 - May 2022San Francisco Bay AreaFormed in 2010, by leading banking executives. Xceed makes business black & white, with a little splash of color. Our leadership has transformed some of the world’s largest organizations to simply be better.We understand the power of data & translating it into information for organizational transformation. Good Information is foundational for a successful business; providing a lens that enables a business to chart the proper course while maximizing the risk/reward trade-off.Unlocking the true potential of a business can be extremely difficult. Xceed makes it simple. -
Executive Mortgage Servicing ConsultantSelf-Employed Jan 2018 - Mar 2018San Francisco Bay AreaI collaborated with debt servicers, sub-servicers, portfolio owners and fintech companies to solve problems, create value, and improve growth, that maximized business efficiency and profitability while reducing risk. In this capacity, I also acted as a liaison between management and support staff to help employees understand how their job performance affects the company's operations.
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Director Of Servicing - Head Of The Special Situation GroupLendinghome Feb 2016 - Jan 2018San Francisco, CaliforniaLendingHome's Servicing team is comprised of Performing Servicing, Non-performing servicing and the Special Situations Group. The Performing Servicing Team functions as a key component in transitioning newly closed deals and customers into the servicing process. This includes but is not limited to the timely collection of customer payments, timely response to customer inquiries, reporting on key servicing activities and working with our various support vendors. The Non-performing Servicing team is responsible for all processes required when a customer defaults on their loan. This includes but is not limited to Loss Mitigation, Bankruptcy, Foreclosure and REO. The Special Situations Group in collaboration with Risk Management utilized subject matter expertise to make decisions on atypical events that could alter the future course of loan servicing or materially impact the value of a loan, portfolio of loans, or an asset.As Director of Servicing and Head of Special Situations, I am accountable for servicing oversight, daily execution of its critical functions, team and individual development(including semi-annual and annual reviews), and partnering on key sprints/strategies in Operations, Product, Capital Markets, Sales and Risk. Duties:Lead Servicing and SSG TeamsDrive the teams to improve the value it delivers to the business and our customersPromote a culture of communication, accountability, excellence and innovation where all staff members believe in continually striving to reach new heights and challenge the status quo in order to evolve our processes and technology to better serve our customersActively lead and drive the customer experience through innovation across all areas as a member of the Operations leadership teamDeliver seamless, risk-controlled execution of daily production functions by developing personnel and implementing strong oversight of operational policies, procedures and controls -
Vice President, Investor ManagementRushmore Loan Management Services Llc Mar 2015 - Feb 2016Dallas/Fort Worth AreaHigh profile, professional working directly with Wall Street Hedge Funds and Capital Market Groups to directly provide our Investors research resolution and respond to escalated issues. I have a strong background in all facets of special servicing non performing loans This position requires me to provide: regular reports, follow-up and feedback to investors and senior management. I also served as support in reading and comprehending legal contracts against current Policies and Procedures to communicate any concerns to Legal and senior management.Investor Management(Client Relations / Client Administration) for all of Rushmore's portfolios which accounted for $12 billion in loans for 18 different 3rd party clients.Department Responsibilities -- Client Relations: Single Point of Contact; Liaison for all Rushmore operating units; Ensure transactions meet both Rushmore and Client standards; Coordinate operational calls -- Regular departmental performance calls, Foreclosure Attorneys, Bankruptcy Attorneys; Manage client on-site visits and portfolio performance reviews; Research and respond to client inquiries; Ensure contractual reporting requirements are metDepartment Responsibilities -- Client Administration: New Client Setup -- Establishes standard operating guidelines(Loss mitigation matrix, modifications guidelines, establish valuations ordering process, delegation of authority matrices); Establish communication and approval channels; Reporting schedule and system access and data fees; System training coordination; Client Capital Markets Support -- Loan transfers and trust movement tracking, loan sales and securitizations; Administration support -- Client site visits, ad-hoc client requests, Rating Agency reporting, Bidder qualification forms -
Vice PresidentNationstar Mortgage Apr 2004 - Mar 20158950 Cypress Waters Blvd, Coppell, Tx 75019Vice President of Transaction Management and prior to that VP of Portfolio Management. As the VP of Transaction Management, my background consisted of the Default Servicing (Collections, Loss Mitigation, Bankruptcy, Foreclosure, REO), Investor Services (Client & Relationship Management), Special Servicing, Portfolio Management, and managing on-site audits. Utilizing that knowledge would assist in supporting Business Development, Contract Negotiations, and Portfolio Performance conference calls. The experience of building our Portfolio Management Department from the ground up would assist in improving the efficiency of the Transaction Management team. I partnered in the strategy to improve contract negotiation for ''new deals", mortgage servicing rights, flow business, bulk, mini-bulk, special servicing, custodial agreements, fee matrices, pooling and servicing agreements, and the packaging of "scratch and dent" loans for sale. Successfully assisted in managing the completion of early buy out trades and repurchases. As the Vice President of Portfolio Management, I managed all client, investor, and third-party oversight communication. My department would run point on coordinating the resolution for our third-party partners and would lead the direction of all investor-collaborated roadmaps including: concerns such as reporting, loan level questions, strategies, performance updates and monthly, quarterly, yearly audits. In this role, I was also a key stakeholder in coordinating and managing our CFPB audits, OCC audits, and State Examiner audits.
Ken Hill Education Details
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3.65 Gpa -
Business, Management, Marketing, And Related Support Services
Frequently Asked Questions about Ken Hill
What company does Ken Hill work for?
Ken Hill works for Porchpass
What is Ken Hill's role at the current company?
Ken Hill's current role is Vice President Strategic Operations.
What schools did Ken Hill attend?
Ken Hill attended Texas State University, Texas State University.
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