Ken Milman Email & Phone Number

Bethesda, Md, Us

- Lead corporate-wide strategic coordination and communication for Marriott’s technology transformation to a new cloud-based, microservice architecture powering innovative guest and associate experiences- Provide strategic guidance on technology roadmap to CTO and other executive leadership- Pursuing strategic patent opportunities related to Marriott’s intellectual property - Lead team identifying strategy, process, and business case impacts related to decommissioning legacy systems and modernizing mainframe infrastructure - Lead performance testing of new platform technology stack to ensure guest and associate experiences meet or exceed current benchmarks

Canton, Michigan, Us

Advisor to a delivery robot startup, offering expertise in last mile technology, and market insights to drive innovation, scalability, and successful market penetration.

Plano, Tx, Us

• Led the overall vision, product strategy, and market validation for an autonomous last mile delivery business case• Leveraged in-market iterative prototypes, pilots, and a minimal viable product (MVP) solution to assess technical feasibility, business model, features of service and P&L assumptions.• Communicated progress and escalate concerns to executive management in monthly steering committee meetings. • Led team of product managers and owners in the definition and development of FedEx local same day delivery systems including customer facing and operational systems and hardware.• Co-created with a customer advisory council comprised of executives and functional stakeholders from Fortune 100 B2B and B2C businesses.• Established a flexible, yet structured product development processes to align product definition with agile software development and hardware engineering.• Leverage qualitative and quantitative research methods to drive insight generation, refine the business case, and prioritize feature needs.• Drove customer-centric product design using a deep and empathetic understanding of customer and consumer needs and pain points.

• Led team tasked with identification, experimentation, and incubation of technology-enabled new products, and customer experiences.• Created and incubated innovative products related to last mile delivery, additive manufacturing, data monetization, and sensor-based logistics which have been realized in market.• Led strategic, global effort to embed Design Thinking and customer centric mindset across FedEx including process development, training, communications, and cultural alignment activities. • Responsible for creating Innovation Imperatives section of corporate strategy presented annually to the FedEx Board of Directors.• Scouted and developed open innovation relationships with startups, universities, and established companies (including Google and eBay) to bring new capabilities and customer value to FedEx. Solutions included eBay Valet, a marketplace consignment service enabled through FedEx Office.• Led strategic assessment of E-commerce value chain and role of key players to help shape current and future strategic acquisitions and service introductions including FedEx Fulfillment and FedEx Crossborder. Activities included facilitation of C-suite executive workshops and game theory modeling of future strategic options. • Spearheaded effort to increase strategic use of intellectual property at FedEx through improved awareness and more effective processes and policiesRecognition: 3 time 5 Star Award Nominee, 3 Marketing Shining Star Awards given to top 10% of employees (2013, 2014, 2017)

- Led team through the design and definition of new-to-market sensor-based logistics platform and business model. Awarded patent for "Sensor Based Logistics System", Patent #: US 2011/0074587 A1. Other patents pending. - Managed team in the definition of operations infrastructure and processes needed to support the SenseAware business, including accounting, legal, and financial needs - Developed business case and obtained funding and resources needed to move and progress SenseAware through market development - Implemented SenseAware partner ecosystem enabling integration with other FedEx solutions and third party carriers, hardware and data providers- Enabled international expansion of the SenseAware solution by addressing global regulatory and customs requirements for initial markets (UK, Canada and Australia)- Defined and executed transition strategy for moving SenseAware business organization into a new FedEx business unit focused on scaling the solution

• Managed newly formed team in defining and implementing an end-to-end Innovation Process.• Led the implementation of innovation enablement tools and methods including design thinking, crowd sourced ideation, knowledge management and portfolio management.• Defined the FedEx innovation strategic focus areas (opportunity spaces) by aligning macro and industry trends with corporate strategic objectives.• Communicated innovation program progress and escalation concerns to C-suite executives in monthly Innovation Management Steering Committee meetings.Recognition: 5 Star Award, Exceeded Expectations

- Managed fedex.com strategic portfolio and roadmap to optimize revenues and ensure prioritized resource allocations- Implemented agile methods which improved alignment between IT and Marketing and improved definition of solutions- Defined next generation fedex.com experience including improved integration, administration, and reporting capabilities- Led the development of an automated portfolio management system which increased visibility and allowed for more optimized strategic decisions

- Managed six development teams through the analysis and documentation of results for 53 technology concepts related to the future FedEx Customer Automated Systems architecture, including the use of SOA, web services, business rules engine, Rich Internet Applications and the .Net framework - Created and maintained the FedEx Customer Automated Systems architectural strategic vision and roadmap covering 28 different architecture systems, customer applications and web solutions across nine different management teams- Developed the program governance structure and processes to prioritize and manage initiatives and obtain necessary resources and funding

- Managed the FedEx global electronic channel strategic vision and tactical roadmap and the associated $45 million program to realize reduced costs, improved incremental revenues, and increased customer satisfaction- Led a multinational team through the research, analysis and identification of targeted opportunities for increased customer automation usage and reduced barriers to adoption.- Led the EC Innovation team in the ideation, prioritization and justification of ideas to improve EC Marketing and our automation portfolio

- Organized and managed a team of 24 cross-functional and cross-company employees and vendors to redesign and rebrand the FedEx Kinko’s web presence and enhance the fedex.com customer experience- Implemented enhanced sitewide navigation, improved site search capabilities and FedEx Kinko’s-centric application changes on fedex.com- Moved FedEx Kinko’s web presence to new content management system, completely redesigned the site’s navigation and content, and made FedEx-centric application changes on fedexkinkos.com.- Delivered superior results on time and under budget although faced with in an aggressive but inflexible five month project schedule- Awarded with WebAward - Outstanding Achievement in Web Development, Web Marketing Association (http://www.webaward.org/winner.asp?eid=1935#.UWOZFKtKka4)

- Oversaw the business case and strategy for International Tools on fedex.com contributing over $30 Million annually to incremental shipping revenues- Managed the development of the International Tools site and integration of these tools with Ship Manager@fedex.com, including customer research, requirements definition, usability and IT coordination- Implemented new search engine optimization processes for fedex.com resulting in increased site traffic

Memphis, Tn, Us

- Embrace my entrepreneurial spirit with the family-based event multimedia production business which has maintained positive YoY revenue growth since 2001- Combine creative and technology abilities in realizing many services including video editing, virtual reality and graphics design- Developed new event experience showcasing power of virtual reality for gaming and immersive environments using HTC Vive, Samsung Gear and Google Cardboard devices. - Developed new service to create on demand, on-site personalized photo phone cases using green screen photography and dye sublimation technologies. Operationally efficient method produces over 30 custom phone cases per hour

Us

- Managed staff and performed planning activities in administering IS Audit functions bankwide- Led 12 member cross-functional project team which achieved Year 2000 compliance of 107 mission critical systems meeting all milestones and for a fraction of the expense relative to other midsize financial institutions- Created Bank’s Information Systems Steering Committee serving as secretary under CIO- Presented strategies and progress reports to Executive Management and the Board of Directors- Analyzed security and technology aspects of bank’s Internet initiatives as member of planning team, including implementation of online bill pay solution.- Collaborated annually with CIO to establish and document information systems strategic plan- Increased operational effectiveness and identified hundreds of information systems exposures in 78 bank divisions and departments with over 1,500 users

Mba, E-Business & Entrepreneurship

Ms, Management Information Systems

Bachelor Of Arts, Economics And Business Administration