Assist golfers (clients) of all ages and skill levels with choosing the best equipment to help improve their game. Manage inventory levels to ensure adequate stock availability to meet customer demands. Merchandising of hard goods and soft goods to maximize sell through of high margin inventory. Clean and organize merchandise throughout the store to enable staff and customers to easily locate desired merchandise. Shipping and receiving of inventory and supplies. Managed vendor warranty applications and documentation. Receive and provide accurate trade-in values for customer's used golf equipment to ensure resale profit margins are maintained. 

Assist the Store General Manager in driving top line sales, managing the bottom line profit, and developing your team. This will be accomplished through exceptional customer service, hiring and retaining authentic golf staff, high levels of product knowledge, sales focus, store presentation, pricing, expense and inventory management, and creating a fun and challenging work environment.

Responsible for driving sales, profitability and customer service through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of the local market and broadening community involvement. In this position, I was required to plan, communicate and execute key business strategies such as corporate sales, expense control and hosting of special events.

Earned the trust and loyalty of business clients resulting in average retention of 14 months of coaching (industry average is 10 months). Developed and presented more than 20 workshops over two years training clients and teams on consultative sales techniques, customer care, financial mastery, time management, planning and marketing best practices with consistent 10/10 feedback rating. Exercised creative thinking and marketing skills to help a client generate a 1700% return on investment (ROI) in a direct mail marketing campaign to Electrical Contractors. Demonstrated strong organizational skills and collaborated with one client to increase his student enrollment by 300% with 50+ waiting in queue. Orchestrated implementation of student enrollment/tracking systems to reduce processing time and increase efficiency.

Mobile specialist responsible for new client acquisition for residential mortgages in Calgary and area.

As Director of Sales, trained and managed a new subscriber technical support team in New Brunswick, who were directly responsible for troubleshooting, bug reporting, and customer service for 200+ subscribers in Canada & USA. Harnessed strengths in forecasting, opportunity identification, goal-setting and motivation to drive peak productivity from a sales team, resulting in ground breaking sales. Demonstrated disciplined organizational talents by facilitating interdepartmental meetings to identify system bugs and collaborate to produce and implement viable solutions resulting in a 50% increase in subscriber retention. Landed Worldwide Business System’s first major subscriber group (1500 members), leveraging expert abilities in relationship-building and negotiation skills.

Demonstrated precise attention to detail and order fulfillment accuracy as a Diamond Consultant while maintaining above average customer satisfaction ratings. Met or exceeded sales targets every month (12 months). Achieved highest sales volume of all Diamond Consultants in Western Canada (approx 25) for 3 months of 12.

Harnessed strengths in forecasting, opportunity identification and goal-setting to drive peak productivity from sales of complex telecommunications systems and peripherals. Provided expert consultative sales support to other sales team members on NEC product line.

Demonstrated strong account management and relationship building skills by supporting and training a network of 27 recognized dealers from Newfoundland to Vancouver Island. Provided technical sales support and solutions to help a local dealer secure their largest ever network of telephone systems and infrastructure sale to The Community Credit Union. Took immediate, decisive steps that repaired damaged relationships with some telecommunications dealers, rebuilt trust and cemented loyal partnerships that have continued to the present day.