Manager of EPOS program

• Directed the activities of a 17 person, $6 million consulting department• Managed portfolio of over 400 IT projects for external clients• Performed analysis of client needs, generated statements of work and estimates of cost for project proposals• Assigned resources to projects based on necessary skill sets• Performed on-site business reviews for customers to evaluate their operations, recommended best operational practices and suggested ways to improve automation of existing operations

Served as information technology liaison to senior marketing business managers, gathered internal customer requirements for product specifications, performed vendor relationship management with internal and external service providers, developed and managed IT budgets, provided information technology consulting, managed development and delivery of IT services, coordinated project manager activities. • Directed support services for 1,750 company owned sites• Managed point-of-sale integration portion of $25 million business process redesign project • Created functional specifications for interface projects• Coordinated numerous software upgrades and rollout projects for host and store level systems