Ken Mullins Email & Phone Number

Mclean, Va, Us

In this role, Ken aimed to help VA leaders improve their capabilities to service the needs and expectations of America’s Veterans by providing higher quality healthcare, while enhancing the utility of electronic health records, relying more on community care, streamlining supply chain management, and increasing the use of Telehealth delivery mechanisms, while also advancing medical knowledge through innovative research and the astute application of advanced analytics.

Mclean, Va, Us

In addition to managing MITRE relationships with executives and senior managers within the Department of Veterans Affairs, Ken actively facilitated enterprise-wide integration of critical business processes, information and data flows, as well as enterprise shared services -- to include partnering with other key stakeholders in the Department of Defense, the Internal Revenue Service, the Social Security Administration, and other agencies. Notable achievements during this period included leading a pro bono NVTC team on behalf of MITRE and NVTC, which consisted of a consortium of companies like BAH, SAIC, HP, and IBM, for the purpose of conducting an independent assessment of VA medical centers (pursuant to the Choice Act), which resulted in many actionable recommendations related to VHA's challenges with the timely scheduling of Veterans appointments for VHA's healthcare services.

Mclean, Va, Us

In this role, Ken served as trusted advisor and honest broker to government executives in agencies embarked upon challenging transformation initiatives that require the rigorous application of many specialized skillsets, including strategic planning, business relationship management, investment management, portfolio management, organizational development, enterprise architecture, shared services, cloud computing, value management, program management, transition management, process improvement, enterprise governance, operations modeling, data analytics, and disciplined risk management (including financial crimes enforcement and prevention/recovery of improper payments). Notable achievements also included leading a MITRE independent assessment, commissioned by the SecVA of the Department' CIO's status and progress with respect to consolidating all IT-services (between 2006 and 2008) under the direction of OIT (in Washington DC), which had previously been "owned" by individual directors of facilities in VHA, VBA, and NCA all across the country. This months-long analytical effort required visits to many Medical Centers, Regional Offices, and Cemeteries around the country (in addition to those at VACO) -- and led to the production of numerous actionable recommendations that are still being addressed today.

Mclean, Va, Us

Strategic consulting around these competencies: business strategy and transformation planning, business process reengineering, enterprise architecture, investment planning, organizational change management, and performance management. Offers advice typically focused on the sharing of government information (pursuant to security and privacy controls), common business processes, shared IT-services (and infrastructure), cloud computing, performance improvement techniques -- and the leveraging of "best practices" for all of the above -- across agencies and departments of the federal government. Notable achievements during this period included active participation in a significant pro bono contribution to NVTC's independent assessment (by MITRE, IBM, SAIC, BAH, and other companies) of Arlington National Cemetery's challenges with the management of Veteran's burial and memorial operations -- which resulted in many actionable improvement recommendations that are still being implemented. (An 18-month engagement with HHS during this period, involved direct support for the Office of National Coordinator for Health IT, specifically to help define a governmentwide data, or Informatics, architecture for federal healthcare agencies such as HHS, VHA, CMS, IHS, and DoD.)

Mclean, Va, Us

In this role, Ken leveraged his decades of earlier-career experience working in multiple international cultures and his 21st-century MITRE development as a trusted advisor and honest broker to U.S. federal executives, to enable government leaders beyond America’s borders to tackle their most challenging change and transformation initiatives. Almost always, this requires the rigorous application of many bundled, specialized skillsets more or less simultaneously – to include strategic planning, business relationship management, investment management, portfolio and program management, organizational development, transition management, operations modeling, advanced data analytics, cybersecurity, and proactive risk management – all in a holistic, or complementary, manner to optimize performance and productivity. This requires the cultural adoption of innovative management strategies, methods, and tools to achieve uncompromised cybersecurity, or to sustain any other ambitious, high-maintenance campaign to improve the quality and value of government services. Any single initiative may aim to achieve a target outcome such as: enhanced productivity via the “best use” of internal resources, real-time monitoring of (and timely support for) new infrastructure technologies, or applying smart-city methods in an urban area that relies on different types of electronic sensors and data collection to supply information needed to situation-manage critical assets more efficiently.

Mclean, Va, Us

Served as Division SME and technical mentor for Enterprise Transformation related disciplines, e.g., Strategic Planning, Strategy Management, Enterprise Architecture, BPM, SOA, Governance, OCM, Communications, etc.

Westborough, Ma, Us

Edited articles and presentations for publication by the online Government Bulletin of the BPMInstitute.org. Also served as a featured contributor of articles.

Austin, Texas, Us

Enterprisewide Solutions, e.g., CRM, ERP, and Supply Chain; focused on clients in Telco vertical (BellSouth, AT&T, Sprint, Verizon, etc.); covered mid-Atlantic and Southeast regions of US.

Stamford, Connecticut, Us

Most of this period was spent in Europe, serving NATO, DoD, and State Department clients in countries like Germany, Belgium, Italy, the Netherlands, Croatia, Hungary, Greece, Turkey, the UK, etc.; the rest of the time was spent in Washington DC, Paramus NJ, and Colorado Springs. (Notable acievements during this period included leading a successfully executed subcontract with BAH, which addressed the need for the continuous monitoring and delivery of medical care to be provided to injured military servicemembers, as they were being transported (en-route, via vehicles and aircraft ) from "battlefield" locations overseas to intermediate care facilities (e.g., in Europe), and from there to military hosptials and other medical care facilities in CONUS (the continental US).

Ms, Information Systems Management

International Law And Legal Studies

Ba, Government, Public Administration

Aa, Criminal Justice And Corrections

Political Science And Government