Kenneth (Ken) Mungar Email & Phone Number

• Designed and implemented a Business Continuity Plan, including Business Impact Statement and Disaster Recovery Plan, ensuring rapid organizational response to disruptions, reducing downtime by 30%.• Developed and deployed a cybersecurity plan with tabletop exercises, increasing leadership’s incident response preparedness by 40%.• Administer Knowbe4 training environment, running phishing simulations and awareness training, reducing phishing click-through rates by 25%.• Managed Xcitium Managed Detection and Response platform, responding to SEIM notifications in real-time, minimizing incident impact and achieving 99% uptime.• Implemented full-disk encryption across all servers and endpoints, safeguarding 100% of sensitive data and ensuring compliance with privacy standards.• Designed and deployed IT infrastructure (servers, firewalls, wireless networks, desktops, VoIP), transitioning the company to a secure, scalable professional environment.• Led SonicWALL appliance migrations, fortifying infrastructure with VPNs and multi-factor authentication, reducing unauthorized access incidents by 20%.• Migrated company operations to Microsoft 365, enabling remote work capabilities and improving employee productivity by 15%, while enhancing data security.• Replaced physical servers with Microsoft Azure cloud environment, including Entra ID and Intune, reducing IT maintenance costs by 20% and enhancing scalability.

• Designed and implemented security strategies using Next-Generation Firewalls and multifactor authentication, enhancing client identity and access management and reducing unauthorized access attempts by 30%.• Deployed SEIM technologies across desktops, laptops, and servers, enabling real-time alerts and reducing malware incidents by 25%.• Developed security and information management policies, improving staff accountability and reducing policy violations by 15%.• Introduced and managed cloud backup solutions for on-premise and cloud environments, reducing data recovery time by 40% and minimizing downtime during cyber incidents.

Exeter, Ontario, Ca

• Remediated ransomware attack by isolating infected machines, restoring data from backups, and confirming no further infections. Achieved full system recovery within 5 days, preventing data loss and minimizing downtime.• Managed project budgeting and implementation for OTN systems, enhancing telemedicine services and enabling more efficient remote patient care.• Conducted licensing analysis for McAfee, HP, and Microsoft, achieving 100% compliance and reducing potential audit risks.• Developed and aligned IT strategies with security policies, ensuring compliance and improving network security posture.• Prepared RFPs for a new virtual environment by analyzing existing infrastructure and recommending innovative technologies, reducing procurement time by 15%.• Managed and optimized client/server programs for finance and electronic medical records, ensuring seamless operations and reducing system downtime by 10%.• Led virtual machine migration, rebuilding Domain Controllers, File Servers, and Client Database Servers from scratch, ensuring seamless transitions without data loss.

Waterloo, Ontario, Ca

• Provided premier technical support for BlackBerry Enterprise Solutions on IBM Lotus Domino, Novell GroupWise, and Windows Enterprise platforms, resolving 95% of technical inquiries on the first call.• Conducted in-depth case investigations and handled customer follow-up, improving customer resolution time by 20%.• Streamlined troubleshooting and issue resolution for BlackBerry Enterprise Server installations and upgrades, maintaining a 95% resolution rate for customer inquiries.• Delivered exceptional customer support, achieving an 85% satisfaction rate, the second highest in the team.• Utilized internal and external knowledge systems to resolve technical issues and created knowledge-base articles, improving team efficiency by 10%.

London, On, Ca

• Led the relocation of departmental networked devices across local and city-wide sites, ensuring seamless connectivity and minimizing downtime.• Led the Cyclotron Project for Lawson Research Institute, coordinating the installation of IP phones, servers, and Siemens PACs Workstations, enhancing research efficiency and connectivity.• Acted as the hospital liaison for Honeywell Building Solutions, facilitating secure network connectivity for building automation systems, improving operational efficiency.

Diploma, Custom Networking

Diploma, Ecommerce Solutions Developer

Diploma, Business Administration

Diploma, Information Technology