Ken Murdock Email & Phone Number

Zurich, Zh, Ch

In this role I am responsible for managing the Energy Industries service operations business with annual sales of $150M+ involving 80+ resources including resident field service, demand field service, regional technical advisors, commissioning specialists, and contractors.Notable Accomplishments:Developed PEAK Training program for DCS engineers. Implemented company branded workwear and professionalism standards. Leading digital effort for Control System scans & opportunity-to-cash process deployment to grow Service business. Developed Remote Service Preventative Maintenance scope for global deployment. Serve as both an ABB Ambassador and Global Mentor. Successfully deployed SalesForce Field Service Lightning and Organizational Capability Manager applications. Implemented OPC Field Service Rotation Program augmenting the US team with resources globally to balance supply with demand. Achieved 5 years of over-absorption and 100%+ average utilization. Expertise & Skills developed in the role:Field Service Operations Global Pandemic Leadership Remote Services Digital Technology Service Delivery Service Growth Strategy 4 Disciplines of Execution Manager Development Succession Planning Mentoring GloballyField Service Training Program DevelopmentAbsorption ManagementUtilization ManagementBudgeting & Cost Center ManagementDown & Upswing Business Cycle NavigationSalesforce Lightning Service ImplementationAnnual Skills Assessment Tool ImplementationMS Teams and PowerBI KPI Deployment

Zurich, Zh, Ch

In this role I was responsible for managing a shared service business with annual sales of $60M involving 50+ resources including ABB University, Business Development, Customer Service, E-Commerce, Pricing, Repair Operations, Supply Chain, Government Services, and Distribution Center functions. Notable Accomplishments:Led ISO Quality Management System and Lean Six Sigma deployment for US Life Cycle Services. In this role I obtained Lean Six Sigma Green Belt Certification. Led ABB University virtual training development and deployment (generated revenue of $3.2M with 900+ participants and counting). Developed and deployed a streamlined Repair-in-a-Box service offering in the US (over 2,500 boxes have been sent to customers in the US and the offering has been adopted globally). Expertise & Skills being developed in the role:NegotiationLean Six Sigma DeploymentExecutive LeadershipChange ManagementBusiness Process DesignBusiness Process OptimizationManufacturing & Repair OperationsQuote-to-Cash ManagementOperations ManagementCost Center ManagementProfit Center ManagementVirtual Training DevelopmentGovernment Contract ExecutionProduction Line DesignSubcontract Planning

Zurich, Zh, Ch

In this role I was responsible for managing US Business Development for Industrial Automation Lifecycle Services.Notable Accomplishments:Led integration of Lorrentzen & Wettre into the Industrial Automation Process Industry portfolioIntegrated Government Services book of business from West Virginia to Ohio operationsWon $14.2 million order from the United States Air Force for the Measurement Analytics BUExpertise & Skills developed in the role:Business Valuation & EnhancementManufacturing & Repair Operations TransferGovernment Solicitation & Sales ManagementBusiness IntegrationChange ManagementMarketing ManagementPrice ManagementMarket AnalysisProject EstimationLean Six Sigma TrainingCorporate Management Training

Zurich, Zh, Ch

In this role I was responsible for Harmony / Symphony + product sales to ABB affiliates globally for the Industrial Automation Division.Notable Accomplishments:Increased US Control Technologies revenue by 46%Led Local Sales Unit integration for NAM & SAM regionsExpertise & Skills developed in the role:Global Business Development ManagerStrategic planningLifecycle managementNew product developmentDemand generating campaign managementGlobal internal salesMarket & factory alignment

Miamisburg, Ohio, Us

In this role I was responsible for newsprint, super calendared, and #5 coated groundwood products with annual global sales of $650 million. Notable Accomplishment:Led turnaround of business segment that resulted in EBIT improvement of 12% and an 8% increase of ROICExpertise & Skills developed in these roles:MarketingForecastingProfit & Loss ManagementCost ReductionProduct DevelopmentMarketing and Operations AlignmentMarket segment planningChannel ManagementBusiness DevelopmentPricingQuality ManagementGlobal salesQuote to cashWin / Loss AnalysisStrategic Account ManagementNegotiations & PresentationsDuring this period, NewPage was acquired by Cerberus Capital (private equity); which was later spun-off to Verso Corp.)

Miamisburg, Ohio, Us

In this role I was responsible for Order Management integration at 6 manufacturing facilities in the US and Canada with oversight of 40+ resources.Notable Accomplishment:Assisted with developing new organization structure for acquired Stora Enso NA mills during SEC "quiet period"6 successful go-lives which included integration with SAP, Transportation Planning & Execution, and Optivision systemsExpertise & Skills developed in the role:Mergers and acquisitions (M&A)Asset and product rationalizationOrganizational designSD, MM, PP, FICO, and LE SAP modulesCross-functional leadershipChange managementRisk mitigationSubcontractor managementComplex integration project managementIT release and governance processData conversionTesting - Development, UAT, load, and regressionWorkflow managementService Level AgreementElectronic Data InterchangeBusiness Process OptimizationDuring this period, NewPage acquired Stora Enso mills in NA; all of which was later acquired by Verso Corp.)

Miamisburg, Ohio, Us

Rose the ranks during these yearsPositions included:Account Manager, Supply Chain Manager, Service ManagerNotable Accomplishments:Led a Six Sigma project which yielded $600K in YoY savingsReduced on hand inventory by 30% while increasing fill rate by 10%Assisted with 4 successful SAP go-lives supporting the Supply Chain and Service functionsManaged service book of business responsible for 420,000 tons & $390 million in annual salesExpertise & Skills developed in these roles:Key account managementDouble-digit revenue growthSales and operations planningCollaboration across multiple business functionsOperations developmentCross-functional team leadership and developmentP & L managementContinuous improvementPaper machine planningCash flow managementInventory managementChange managementDuring this period, Mead Paper merged with Westvaco to become MeadWestvaco (which later became NewPage and acquired Stora Enso mills in NA; all of which was later acquired by Verso Corp.)

Atlanta, Georgia, Us

In this role I was responsible for Y2K sales of ATM, proof encoders, and servers to US banks. Notable Accomplishment:Top Performer - #1 Y2K US Sales AwardExpertise & Skills developed in the role:Inside SalesAccount ManagementInternal SalesExternal SalesBusiness AcumenNew Product DevelopmentProgram DevelopmentCampaign ManagementStrategic Business DevelopmentChannel ManagementMarket Share Penetration / ExpansionTarget Selling to Installed BaseMarket and factory alignment

Business Certification Program, Business Administration And Management, General

Mba, Supply Chain

Bachelor Of Science, Business