Kenn Patulot Email and Phone Number

• Coded software updates and alterations with different paradigms such as Object Oriented and Functional Programming using Scala language.• Provision cloud infrastructure as a code with tools such as Terraform in GCP and Azure cloud.• Implements manage cloud services and networking concepts in the cloud.• Operation of containerized applications with technologies such as Kubernetes, Helm, ArgoCD and Docker.• API engineering by implementing REST APIs• CI/CD by implementing and optimizing automation pipelines with different technologies such as GIT repositories, Jenkins and artifact repositories.• Maintain the performance and reliability of the IT infrastructure in delivering services to the business.• Actively participate in team ceremonies such as daily standups, retrospective sessions and sprint planning meetings.

• As a Service Owner and Recovery Manager, ensure all agreed targets and service level agreements (SLA) are met and emergency incidents are managed and resolved within the agreed target resolution time.• Responsible for end-to-end service delivery.• Generates reports and reviews them on a regular basics to identify actionable opportunities for service improvement.• Participates and presents the Service Performance Review meetings with Business IT (BuIT).• Ensures that the Service Level Agreements (SLA) and Support Model (SM) are accurate in relationship to the service.• Provides input in service attributes such as performance, availability, capacity and security.• Responsible for continuous improvement and the management of changes.• Reviews technical data from a domain perspective to ensure that the needs of the overall service are being met.• Responsible for ensuring that all elements required to restore the service are known and in place in the event of crisis.• Design and implement automation initiatives, develop monitoring dashboards in Splunk.• Manage and lead the development of continuous integration and deployment (CI/CD) solutions for production applications.

• Provides support for DHL Express Mobile and eCom applications of DHL Express Domain.• Perform Incident management and problem management according to ITS standards• Responsible for SLA KPI’s results of the service• Provides advice, both reactively and pro-actively, to those engaged in activities where my technical expertise is applicable• Identifies opportunities to apply my technical expertise more effectively within the organization and with business partners• Provides, or assists with, technical testing activities which are carried out by others• Help others to improve their knowledge related to the service and application• Provides advice and guidance to less experienced colleagues as required• Liaises with staff responsible for the development of system enhancements to overcome known problems or further fulfill user requirements • Deploy services and enhancements to supported services in accordance with agreed procedures, defined on a project basis

• Primary member of Solution Support Express Team (deployed in DHL), main responsibilities include handling Emergency Incidents, Service Request and Problem tickets from business users. • Ensures timely resolution of issues and service requests. • Responsible in monitoring of tickets, server / application alerts, urgent emails and other elements within the solution support process of the team. • Part of work is also having an SIP (Service improvement plan) to enhance the system process and eliminate manual tasks to ensure the stability of the application.• Acted as the support for one of the core application of DHL which include coordinating with vendor, country users, and testing team to which the new projects or Change Request that will go through series of phases to ensure minimal risk upon deployment in production.

Safeway's Customer Support and Services is the customer-facing IT organization responsible for ensuring technology availability to all Retail stores and Fuel Stations, Warehouse and Distribution Centers, Plants, Division Offices and Corporate Campuses. It requires both proactive and reactive actions. Service Delivery Group (SDG)We provide round the clock 2nd and 3rd level IT support for Safeway stores, pharmacies, and fuel stations, as well as for Safeway’s extensive network of corporate backstage, distribution, manufacturing, and food processing facilities. The groups are organized to service each business domain (Merchandising, Pricing and Promotions, Procurement, Supply Chain, POS, Retail, etc) in all aspects of application support and maintenance – Corrective (Incident Resolution), Preventive (Problem Reduction), Adaptive (Enhancements, Operational Requests, Service Requests) and Perfective (Lifecycle Management, Application Optimization) to ensure continuous business operations.

Accenture Technology Solutions is a global company of technology specialists that focuses on application development, system administration work and software maintenance. They provide practical programming and technology implementation for business.RESPONSIBILITIES• Worked as a (production support / service desk) team sub-lead for 9 IT Programmers.• Provide second and third level troubleshooting and root-cause analysis of production related incidents in accordance to the Service Level Agreements (SLAs).• Facilitate outage investigation/restoration of service to Production Environment. Organize and participate in conference calls and team meeting that are needed to facilitate the investigation of production outages/problems and the subsequent restoration of service.• Participate in Production Operations Support including Server and Application Monitoring, Maintenance and Restoration activities.• Multi-tasks variety of issues with different severity and priorities.• Provides timely response to all client requests including on call support outside normal business hours.• Develop functional and technical/detailed design documents based on Incident/Problem Ticket assigned.• Provides user support by addressing business issues and inquiries.• Collaborating extensively with peers, Business Analysts, Operations Staff and Account Managers to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of the team and the information available to the clients.• Develops UNIX shell scripts for application monitoring and automation.• Applies basic knowledge of UNIX / SQL administration and operations for supporting the application.• Facilitate deployment and validation activities to make sure there is a successful migration of work to production.• Supervise a team in creating daily deliverable and support activities to the client environment.• Create metrics reports: Incident and Problem Ticket metrics

Contractual employee assigned to Philippine Long Distance Telephone Company (PLDT) Makati. Provided on-site technical support for PLDT Wifi Hotspot Zone and served as a team member quality assurance for PLDT Telpad.Roles and Responsibility:- Conduct nationwide testing for PLDT Wifi Hotspot, collected information to evaluate, prepare detailed analysis and make appropriate recommendations.- Conduct User Acceptance testing for PLDT Telpad,analyzed test requirements and standards to ensure functionality and maintanability.- Facilitates voice connectivity testing using PLDT's recent technologies.