Developing processes and systems to ensure our cleaning teams are providing the best solutions for each and everyone of our customers.

-Provide training and consultation to Head Start programs that are utilizing ChildPlus data management software.

• Subject matter expert in Leadership, Governance and Management Systems• Review responsibilities include:o Using critical thinking and strong interviewing skills to collect review data and evidenceo Using OHSMS Protocol (LGMS) to develop customized questions for appropriate follow through on various issueso Analysis of data and evidence collected in the fieldo Development of clearly written and in depth narratives describing the concerns and issues identified during a review evento Ensures timely and accurate final report are submitted according to prescribe timelines.• Communicates and debriefs with director and stakeholders regularly • Prepares training, technical materials, and processes designed to standardize and improve the monitoring review process and protocols

• Established community presence, increase outreach for employers in region• Responsible for direct supervision of all BSU staff in the Lubbock Center• Created, developed and implemented plans and procedures to enhance the improvement of goals and objectives• Coordinated BSU functions and ensured compliance with the Service Plan• Worked directly with Board staff on ensuring BSU is following plans and goals• Managed and ensured BSU worked with program staff and pursued opportunities that will benefit programs and its clients

Successfully oversee ERSEA & Family Services• ERSEA has been compliant through 2 federal reviews, 1ERSEA unannounced, 1 GOA and 5 Annual Audits• Implemented processes to reduce errors in eligibility• Created Family Assessment to gauge strength and needs• Manage the work of 37 Family Support staff• Spearheaded POP! events (Producing Opportunities for ParentsCreated all media materials for Head Start division• Increased relationships with community agencies• Managed volunteers and maintained records

Organized, planned and supervised marketing for more than30 degree programs• Created all materials for promotion of program• Developed multiple video pieces to promote programs• Managed $25,000 marketing budget

• Produced content for promotional materials.• Prepared content and designed quarterly newsletter• Facilitated planning and execution of donor event for morethan 5,000 people