- Assigning tasks for subordinate employees.- Making sure that all sales and operations run smoothly.- Responding to customer inquiries and complaints.- Balancing drawers and accounts at the end of the shift.- Reporting to middle or upper management with any issues or problems.- Training and developing positive relationships with FOH staff.- Forecasted and maintained sales of the day and month.- Helped subordinates upsell Chef Special and Secret Menu Items as well as Premium Sake.

• Forecasted, planned, and controlled the ordering of food and beverages.• Led FOH team by recruiting, training, and appraising talented personnel. • Recognized customer needs and responded to all of their concerns.• Designed exceptional menus, purchased goods, and made necessary improvements. • Established targets, KPI’s, schedules, policies, and procedures.• Provided a two-way communication and nurtured an ownership environment with emphasis in motivation and teamwork. • Reported on management regarding sale results and productivity.

• Delivered exceptional, friendly, and fast service. • Answered questions about menu selections and made recommendation when requested.• Skillfully anticipated and addressed guest’s service needs. • Managed opening and closing duties, including restocking items and reconciliation of the cash drawer. • Received compliment on Yelp review by having an excellent service and gained regulars. • Handled cash and credit card transactions as required. • Very strong sense of professionalism.

• Served wine, beer, and cocktails • Answered questions about wine menu selections and made recommendation when requested.• Handled cash and credit card transactions as required. • Verified IDs of younger customers. • Ensured high food and beverage quality. • Maintained clean and well-stocked workstation.• Very strong sense of professionalism.

• Complimented by having positive “can-do” attitude• Had the ability to get to and from events in the timely manner.• Accommodated what the guest’s needs and wants.• Commended of being productive on job duties.

• Received “exceed expectations” from customer’s feedback on social media.• Commended for multitasking in the busiest section of the restaurant in the peak hours. • Transformed a difficult customer into a patron by accommodating what the guest’s need and want.• Maintained perfect attendance for four years in a row.• Trained new trainees to enhance their customer service.

• Solved problems within internal employees and enhance their relationship.• Commended of being productive on tasks even on the down time.• Positive influence on work ethic and morale.• Complimented by customers of being friendly and knowledgeable about the menu items.