Ken Nakano Email & Phone Number

San Jose, Ca, Us

As an engineer working on the Webex product line and other cloud collaboration products, the novel coronavirus pandemic has brought on a period of adapting fast to a changing society and capturing new opportunities in areas we hadn't considered in the past.Due to the shift in non-enterprise consumers and educators becoming Webex users and administrators, a challenge that I constantly faced in web UI development was finding a balance between feature-richness and ease-of-use while addressing the needs of both new consumer-based admin users and experienced enterprise power admins.With a massive spike in Webex interest and usage, back-end services also required revisiting to spread load across additional global data centers and migrating non-core functionality out from core services into other available services.There was also a need to develop web tools to help internal support team help customers, and write Python scripts for automating bulk one-time updates of over 10 million production records, which self-throttled and dynamically optimized its processing speed based on service load.On a more normal note, I'm currently familiarizing myself with Angular 9 and how to migrate from older JavaScript- and AngularJS-based components to the newer version.

San Jose, Ca, Us

I started out developing software using agile methodologies and processes (sprints, scrums, user stories, etc), wrote automation (shell and VMware) scripts, write Gradle build files, and add enhancements.Later projects involved building and testing front end web UI modals and elements in AngularJS/Protractor for Cisco Spark administrators and self-care users, building test beds and virtual machines for various test scenarios, and writing Python scripts that automate test calls between physical phones and collaboration applications for Windows.More recent projects have involved Dockerizing local development and build environments, developing and testing back end REST APIs that communicate with external PSTN vendor APIs, such as IntelePeer and West UC, to automate PSTN order management, developing bots for Cisco Spark to simplify notifications of key events in real-time, and more front end web UI with TypeScript.Please see my "Projects" section of this page for additional work and updates.

Created knowledge articles. Transitioned service desks from US operations to international locations. Transitioned service desks from competitors, and consolidated small, regional service desks into a single, central operation. Wrote scripts and programs to automate tasks and save time. Provided 24/7 on-call response.

Allen, Tx, Us

Created a plugin as lead programmer for No Magic's MagicDraw UML Suite that enables users to share video, audio, text, and screens using Google's Hangouts technology within the MagicDraw application.

San Jose, Ca, Us

Created proof-of-concept prototypes using commonly available PC parts and software. Designed test bed and measured performance of theoretical wireless Internet acceleration solution. Ported WAN optimization packages from Cisco routers into Cisco Aironet wireless access point products.

Allen, Texas, Us

Ran Ethernet and coax cables throughout the school, racked network switches, upgraded computer hardware and software, and created an internal Internet-based radio broadcast solution using ShoutCast.