• Managed multiple emergency services accounts based in Florida, Seattle, Virginia, Connecticut, Texas and Georgia.• Answer emergency calls and dispatch wrecker drivers for police rotation, accidents and roadside assistance.• Collect patient medical and non-medical information and have it assigned to doctor/ caregiver on call.• Submit request to have technicians dispatched for service calls.• Towbook Management

Interacted with policyholders via email and phone where applicable to ensure their policy information are up to date. Liaise with mortgagees/banks to ensure premium payments are made.

Restructured customer service practices within the company. Trained and assisted a group of new hires based in India and the Philippines. Handled contacts through Zendesk via email, chat and phone