Ken Naylor

Ken Naylor Email and Phone Number

Director @ ITPA
Milverton, ON, CA
Ken Naylor's Location
Milverton, Ontario, Canada, Canada
Ken Naylor's Contact Details

Ken Naylor personal email

n/a

Ken Naylor phone numbers

About Ken Naylor

A operations and strategic planning manager. Extensive success at deploying private sector and publicly subsidised fibre projects in areas with difficult business cases. Double digits revenue growth, while reinvesting the profits back in the company and community. Successful in combining business priorities with team building skills to generate significant bottom line contributions. Recognised for setting and achieving high standards while motivating team moral.Sales Development Skills Summary • Customer Escalation and Resolution• Graff Sales Skills = Sales Results• Managing Matters Graduate• Target Management • Behaviour Development • Training and Accountability• New Product Launch & Training• Excellent Employee EngagementOperations Management Skill Summary• Developed Right People/Right Places • Loss Prevention Implementation• Coaching/Development of Direct Reports • Opened/Closed Retail locations • Basic P&L Management • Identifying Performance gaps, building plans to resolve and improveSpecialities: Fibre Planning and Project Manager, Business Management, Operating and Capital Budget Development, Retail Sales Behaviour Training, Basic P&L Analysis, Retail Shrink Control, Training and Development, Customer Experience.

Ken Naylor's Current Company Details
ITPA

Itpa

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Director
Milverton, ON, CA
Website:
iworx.co.uk
Employees:
31
Ken Naylor Work Experience Details
  • Itpa
    Director
    Itpa
    Milverton, On, Ca
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  • Itpa
    Director
    Itpa Oct 2022 - Present
    Markham, Ontario, Canada
    The Independent Telecommunications Providers Association (ITPA) is a non-profit organization that represents Independent Local Exchange Carriers in Ontario, British Columbia, and Quebec to governments, their various agencies and other industry players.
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  • Comcentric Networking Inc.
    Director & President
    Comcentric Networking Inc. Oct 2015 - Present
    Ripley, Ontario, Canada
    Comcentric Networking Inc. is the last mile Fibre Optic Gateway to Business, Government, Education and Health Care in the Counties of Huron, Bruce, and Perth.
  • Co-Operative Synergies Inc
    Director & Chair
    Co-Operative Synergies Inc Oct 2015 - Present
    Zurich, Ontario, Canada
    CSI (Co-operative Synergies Inc) is a billing and application platform for independent telcos in Canada.
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  • Mornington Communications Co-Operative Limited
    General Manager
    Mornington Communications Co-Operative Limited Sep 2015 - Present
    Milverton, Ontario
    Mornington Communications Co-operative Limited is an Independent Telephone company serving customers in the 595 exchange since 1919.Responsible for Regulatory, Strategic Planning, General Operations.
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  • Mornington Communications Co-Operative Limited
    Assistant General Manager
    Mornington Communications Co-Operative Limited Oct 2012 - Sep 2015
    Milverton Ontario
    Mornington Communications Co-operative Limited is an Independent Telephone company serving customers in the 595 exchange since 1919.Leading the teams of Business Sales, Marketing, Retail Sales and Customer Service.Responsible for continued review and development of products. Including internet packages, home phone, television programming and cellular. Developing coaching programs, financial monitoring including Gross and Net ARPU.Creating annual financial budgets.
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  • Rogers Communications
    Regional Manager
    Rogers Communications 2006 - 2012
    Reported to Director of Operations. Managed multiple locations with 100+ employees, recruited, trained and developed a management team. Worked with vendors to train staff. Basic P&L management including shrink controls and process auditing.• Developed and implemented Right People, Right Place staffing. This involved partnering with Human Resources and Legal advisors. This program ensured that we maximized staff on the sales floor during high traffic times, minimized wasted labour during low traffic times.• Developed coaching structure for store managers to build stronger sales and customer service skills with their direct reports. This significant increase in front line skills improved sales, improved customer satisfaction and reduced paperwork shrink.• Implemented sales tracking and behaviour training using the GraffTV “Sales Skills=Sales Results” that improved incremental sales by 30% by giving sales associates specific proven sales behaviours to use on the retail sales floor.• Designed and implemented a customer escalation program that empowered front line representatives to own and resolve customer concerns from start to finish. This resulted in a dramatic improvement with customer satisfaction at the same time reducing management work load.
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  • Intertan (Rogers Plus Locations)
    Inside Sales Represenative
    Intertan (Rogers Plus Locations) 2006 - 2011
    Kitchener/Waterloo/Cambridge
    • Built network of repeat and recommended customers based on relationships created through sales, customer service, and information provision. • Researched and promoted the technical aspects of home phone, cell phone, cable, and internet products as well as each product’s quarterly service guide. • Navigated various in-house computer software to manage and forward sales transactions. • Practiced brand promotion.
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  • Bell World (Your Choice Personal Communications)
    Store Manager
    Bell World (Your Choice Personal Communications) 2001 - 2006
    • Opened a new location, recruiting, targets setting, customer management, extensive product knowledge training.

Ken Naylor Skills

Graff Sales Skills = Sales Results Managing Matters Sales Management Team Building Management Customer Experience Selling Skills Recruiting Sales Leadership Training Operations Management Employee Training Marketing Strategy Customer Satisfaction

Ken Naylor Education Details

Frequently Asked Questions about Ken Naylor

What company does Ken Naylor work for?

Ken Naylor works for Itpa

What is Ken Naylor's role at the current company?

Ken Naylor's current role is Director.

What is Ken Naylor's email address?

Ken Naylor's email address is ke****@****ers.com

What is Ken Naylor's direct phone number?

Ken Naylor's direct phone number is +151950*****

What schools did Ken Naylor attend?

Ken Naylor attended Wilfrid Laurier University, University Of Waterloo, University Of Waterloo, University Of Waterloo, University Of Waterloo, Waterloo Kung Fu Academy, Rcc School Of Electronic Technology, University Of Waterloo, University Of Waterloo.

What are some of Ken Naylor's interests?

Ken Naylor has interest in Management Skills Developement, Woodworking, Reading.

What skills is Ken Naylor known for?

Ken Naylor has skills like Graff Sales Skills = Sales Results, Managing Matters, Sales Management, Team Building, Management, Customer Experience, Selling Skills, Recruiting, Sales, Leadership, Training, Operations Management.

Who are Ken Naylor's colleagues?

Ken Naylor's colleagues are Luis Boto, Andries Roets, Deb Smith, Muhterem Toprak, Patrick Jaouen, Juhani Kangasniemi, Philip Gavan.

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