Kennedi Wright Email & Phone Number

United States

• Delivered high-quality customer support, managing 30-50 interactions per day and maintaining customer satisfaction.
• Verified claimant identities to enhance security measures and prevent fraudulent activities, with appropriate escalations to the Fraud Department.
• Evaluated eligibility for the Homeowner Assistance Fund by scrutinizing relevant financial documents, ensuring compliance with program requirements.
• Streamlined documentation processing within designated service levels, and facilitated effective communication between consumers and personal care attendants.

United States

• Assisted with activation and deactivation of services, handling 30-40 customer inquiries daily and achieving an 85% First Call Resolution rate.
• Utilized a knowledge database to inform customers about installation and service details, ensuring accurate and timely information dissemination.
• Employed empathetic communication techniques to de-escalate challenging situations and collaborated with team members to maintain data integrity.

United States

• Provided technical support for remote programming, self-installation guidance, and cable service troubleshooting, ensuring customer issues were resolved efficiently.
• Coordinated with technicians to schedule on-site repairs for complex service issues that could not be addressed remotely.
• Processed telephone payments and educated customers on alternative payment options, while accurately documenting interactions and resolutions in the ticketing system.