Kennedi Wright Email & Phone Number

United States

• Delivered high-quality customer support, managing 30-50 interactions per day and maintaining customer satisfaction.• Verified claimant identities to enhance security measures and prevent fraudulent activities, with appropriate escalations to the Fraud Department.• Evaluated eligibility for the Homeowner Assistance Fund by scrutinizing relevant financial documents, ensuring compliance with program requirements.• Streamlined documentation processing within designated service levels, and facilitated effective communication between consumers and personal care attendants.

United States

• Assisted with activation and deactivation of services, handling 30-40 customer inquiries daily and achieving an 85% First Call Resolution rate.• Utilized a knowledge database to inform customers about installation and service details, ensuring accurate and timely information dissemination.• Employed empathetic communication techniques to de-escalate challenging situations and collaborated with team members to maintain data integrity.

United States

• Provided technical support for remote programming, self-installation guidance, and cable service troubleshooting, ensuring customer issues were resolved efficiently.• Coordinated with technicians to schedule on-site repairs for complex service issues that could not be addressed remotely.• Processed telephone payments and educated customers on alternative payment options, while accurately documenting interactions and resolutions in the ticketing system.