Computer OS/Peripherals troubleshootingHandling Different PC Operating Systems ( Windows 7/8 and 10)Performing Hardware Software Installation ( understanding of deployment toolslike SCCM)Basic knowledge of SOE and group policiesPrinter supportGood knowledge of MS Office tools installation & troubleshootingExcellent customer service and people skillsField experience supporting a variety of technologies and servicesAdvanced technical abilities including solid troubleshooting skills applicable toWindows, Apple, and virtual operating systems

Designed, implemented, and managed databases in a cloud environment.Ensured high levels of data availability.Assisted in the development of data models.Oversees and influences cloud service providers in infrastructure management and maintenance.Managed on-prem SQL Server databases, including backups, restores, and scheduled maintenance.Configured and maintained database servers and processes.

Designed and implemented complex systems and automation toolsTroubleshoot issues with a company's systems, networks, and applicationsAutomated tasks for efficient production environmentsInstalled and configured new hardware and software componentsPerformed system upgrades, migrations, and integrationsManaged backup, recovery, and disaster recovery processesMonitored system performance, conducted capacity planning, and optimized resource utilization for serversDeveloped and enforced system security standards and best practicesProvided technical guidance and oversaw support staff or help desk operations

Administered and configured enterprise-level server infrastructure, including Linux, Windows servers, virtualization platforms, and server clusters.Implemented and managed robust server security measures, access controls,and ensured compliance with organizational security policies.Designed, implemented, and tested comprehensive backup and disaster recovery strategies to safeguard organizational data and enable IT infrastructure recovery.Automated complex administration tasks and deployment processes usingadvanced scripting and configuration management tools.Configured, maintained, and troubleshot advanced networking infrastructurecomponents, ensuring optimal network performance.Collaborated with teams to plan and execute system upgrades, migrations, and new technology implementations to leverage emerging solutions.Continuously researched and implemented industry best practices, emergingtechnologies, and security threat mitigation measures.Provided guidance and mentorship to junior system administrators and support staff

mathematics and ICT TutorDesigned appropriate teaching plansand schedules. Implemented, initiative and teachingmethodologies.