IT infrastructure and service management professional with over 10 years of extensive expertise in enhancing operational efficiency and network security. Demonstrates strong analytical skills and leadership in implementing cutting-edge security measures and driving automation, resulting in significant improvements in company performance. Passionate about staying at the forefront of cybersecurity developments and contributing to organizational growth through innovative solutions and strategic foresight.Skills • Attention to details• Problem-Solving• Analytical skills• Leadership• Communication• Interpersonal Skills• Customer Service• Multi-tasking• Active directory• VMware• Hyper-V• ISO 27001• GDPR• Microsoft 365• Network Security• System Troubleshooting• Patch Management• Zendesk• ServiceNow• Power Automate• Mobile Device Support
-
Soc Analyst InternEncryptedge LabsHighbridge, Gb
-
Service Desk AnalystAndreotti Furniture Sep 2021 - PresentLimassol, Cyprus• Automated workflows, reducing order times by 40% and enhancing inventory accuracy.• Collaborated with teams to ensure 95% on-time deliveries, boosting customer satisfaction.• Implemented KPIs to monitor performance, achieving a notable increase in operational efficiency.• Aligns goals with stakeholders, driving a 10% rise in company efficiency.• Enhanced order processing, minimizing errors and improving logistics operations.• Spearheaded multi-channel order automation, boosting efficiency and minimizing errors in logistics operations, leading to smoother workflows. -
Information Security Analyst (Tier 1)Access Bank Plc Mar 2016 - Aug 2021Rivers, Nigeria• Implemented WPA3 and 802.1X, reducing unauthorized network access and enhancing security.• Optimized virtual machine deployment, improving server response times by 25%.• Developed and enforced security policies across Microsoft 365, protecting financial data from phishing attacks.• Managed device enrolment for 200+ devices, streamlining processes and increasing deployment efficiency.• Implemented advanced security protocols, substantially reducing unauthorized network access and fortifying overall system protection. • Managed complex Active Directory environments and implemented advanced security protocols, reducing security incidents by 15%. -
1St Line It SupportPhcn Feb 2012 - Aug 2015Imo State, Nigeria• Documented customer interactions with 99% accuracy, enhancing CRM efficiency and follow-up.• Delivered comprehensive explanations of products and services, detailing features, benefits, and pricing, leading to a 10% increase in product conversions.• Resolved inquiries across channels with a 95% first-contact resolution, raising satisfaction levels.• Streamlined IT support processes, reducing average ticket resolution time and significantly enhancing system uptime for improved productivity.• Meticulously documented all IT processes and solutions, creating a comprehensive knowledge base that expedited future problem-solving efforts.
Kennedy Obinna Education Details
-
Information Technology -
Information Management Technology -
Management Information Systems, General -
Information Technology
Frequently Asked Questions about Kennedy Obinna
What company does Kennedy Obinna work for?
Kennedy Obinna works for Encryptedge Labs
What is Kennedy Obinna's role at the current company?
Kennedy Obinna's current role is SOC Analyst intern.
What schools did Kennedy Obinna attend?
Kennedy Obinna attended University Of The West Of England, Federal University Of Technology Owerri, Girne American University, University Of The West Of England, University Of The West Of England.
Not the Kennedy Obinna you were looking for?
-
kennedy obinna
Nigeria -
-
Kennedy Obinna
Nigeria -
Kennedy Obinna
Lagos State, Nigeria
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial