30+ years of successful operations leadership of implementation, client services and sales support functions in a multi-office environment. Consistently achieve employee and client retention objectives, sales and budgetary goals. CPP with in-depth knowledge of payroll process and design, elements of the sales call and comprehensive benefit programs. *Named Division President of Inpserity Payroll Services in February 2012 hitting launch deadline of our fully integrated solution in September of 2012*Received 2010 Chairman's Excellence Award, (Employee of the Year), at Insperity qualifying for annual awards trip*Achieved 5 President's clubs at ADP based on operations performance*Consistently achieve sales quotas through synergy with sales teams, ($19M-2009)*Achieved 90% 1st year client retention*Drove 10 point improvement in client satisfaction scores*Timely completion of open enrollment for 30,000 employees*Earned 1st place awards in national service excellence contests*Expertise in designing key metrics for holding associates accountable*Authored and directed sales training video for distributor networkSpecialties: Microsoft office, KPI and scorecard development, Team building and accountability, IT development leadership in a SCRUM environment