I am a results-driven IT professional with a proven track record in technical support, system optimization, and software configuration. By swiftly resolving technical issues, I minimize downtime and ensure seamless operations, boosting client productivity. My expertise spans network setups, software troubleshooting, and bug identification, which has contributed to high-quality software releases and timely fixes.I hold a Bachelor's degree in Business Information Technology from Jomo Kenyatta University of Agriculture and Technology and have earned several certifications, including Cisco CCNA and multiple Coursera specializations in hardware, operating systems, and technical support. My focus on empowering users and improving workflows has led to faster issue resolution, increased efficiency, and enhanced customer satisfaction.By taking a proactive approach to support and problem-solving, I’ve helped prevent issues before they arise, delivering valuable insights that enhance processes and build stronger customer loyalty.
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Technical ConsultantAaroNairobi County, Kenya -
Technical ConsultantAaro Dec 2021 - PresentNairobi, KenyaIn my current role, I provide proactive lifecycle support and upgrades for secure, business-critical applications, virtualization environments, and network configurations. My key responsibilities include:Configuring and maintaining Windows Server environments (2016-2022), handling TCP/IP networking, DNS records, firewalls, and SSL certificates for secure communication.Managing virtualization platforms like Citrix, Azure, and Remote Desktop Services (RDS) to ensure optimal performance and reliability.Perform application integrations, including Single Sign-On (SSO) and APIs, to ensure secure authentication across systems.Supporting Microsoft 365 environments and executing SQL queries for data management.Utilizing Jira for issue tracking, escalation, and support ticket management, while documenting setups and resolutions in Confluence.Identifying and mitigating risks related to application performance, security, and compliance, ensuring alignment with organizational IT policies. -
Application ConsultantAaro Systems Ab Sep 2019 - Jan 2022KenyaIn this role, I was responsible for managing critical business applications, supporting client interactions, and bridging communication between customers and technical teams. Key highlights of my experience include:Managed support tickets via Jira, ensuring accurate issue tracking, resolution, and timely escalation when needed.Led functional and user acceptance testing, proactively identifying and resolving technical issues to ensure software reliability.Maintained detailed records of support interactions and change requests, streamlining issue tracking and effective resolution.Facilitated user training sessions, reducing support requests by empowering users to utilize software effectively.Acted as a liaison between customers, product management, and development teams, ensuring clear communication of customer needs and tailored solutions.Promoted knowledge sharing within the team by updating customer service information and sharing best practices, fostering continuous improvement.
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InternInovatec Business Systems Sep 2016 - Dec 2016KenyaTroubleshoot computer networksService and installation of both hardware and software
Kennedy Nzioki Skills
Kennedy Nzioki Education Details
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Information Technology
Frequently Asked Questions about Kennedy Nzioki
What company does Kennedy Nzioki work for?
Kennedy Nzioki works for Aaro
What is Kennedy Nzioki's role at the current company?
Kennedy Nzioki's current role is Technical Consultant.
What schools did Kennedy Nzioki attend?
Kennedy Nzioki attended Jomo Kenyatta University Of Agriculture And Technology.
What skills is Kennedy Nzioki known for?
Kennedy Nzioki has skills like Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, Powerpoint, Public Speaking, Research, Project Management, Leadership.
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Kennedy Nzioki
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