Salesforce.Com Administrator
Current• Built customized reports; define/build analytic dashboards by functional role for all business units• Maintain workflow and triggers to ensure integrity and sequencing• Provide direction and support to developers when application changes required• Handled day to day request from a user base of 2,000.• Involved in training and presenting to high level executives within the company• Achieve training/helpdesk support for CRM (Salesforce.com) technology across multiple business units• Experience with standard Sales force CRM objects as well as building custom objects.• Involved in the creation of business policy and governing principals to workflow process. Requires implementing Workflow process, and validation rules to ensure a scalable and streamlined CRM solution.
