Customer Operations Program Manager
CurrentServes as the operational liaison for key accounts, in support of TSI Operations, TSI Sales, and the TSI Customer. Overseeing operational performance for the key accounts, leading key operational initiatives that drive performance improvements for key accounts, operationally supports business expansion with key accounts, and troubleshoots. Supporting general TSI Ops initiatives that have a bearing on customer-facing operational performance and customer satisfaction.• Collaborate across TSI functions (Engineering, Customer Service, Marketing, Sales, Planning, Transportation, IT, Sourcing, Manufacturing), third party logistics providers, suppliers, etc to manage/solve/improve customer-facing operational performance.• Develop & execute continuous improvement initiatives by reducing costs while maintaining high delivery service levels and positioning TSI for logistics optimization. • Analyze, prepare, and manage logistics monitoring indicators, scorecards and reporting tasks. • Influence the Logistics/Supply Chain strategy to adapt to current and future business needs while ensuring that customer service is integrated into decisions.• DC and plant coordination to solve problematic issues as well as implementation of improvement initiatives• Communicate and provide guidance daily with the TSI Manufacturing Plants, Distribution Centers and Corporate office relative to project milestones and process improvements• Represent and support Ops leadership in corporate and regional meetings as requested• Play a key role driving changes in the network through implementing standard work, making existing processes more efficient, looking for solutions to recurring problems, and building cross-functional teams to make these changes sustainable.