Employee Benefits Account Manager
CurrentGeneral Description: Manages Employee Benefits insurance accounts and services as their day-to-day contact.Major Responsibilities:• Manage a book of business comprised of fully insured, level funded, and self-insured clients. • Provide proactive, personalized support to assigned clients. • Act as the primary contact between clients and insurance carriers.• Preparation of materials needed for client meetings. • Educate, advise and aid clients on all Compliance topics. Including, but not limited to ERISA, COBRA, FMLA, 5500s and Health Care Reform.• Subject Matter Expert (SME) for handling client’s 5500 filings.• Set up new group insurance contracts for existing clients or new clients.• Manage the renewal process including the preparation of appropriate contractual changes.• Implement and manage programs recommended by technical resources (e.g. wellness, communications, strategies, pharmacy)• Assist the Account Executive with the marketing and placement of new benefit products.• Prepare client application for review.• Determine most appropriate carriers.• Analyze and compare carrier quotes and coverage offerings.• Make recommendations to clients.• Develop alternative strategies, plan modeling and cost reduction opportunities.• Champion client cross-selling initiatives and develop customer accounts.• Conduct on-site meetings to communicate or administer benefit plans.• Coordinates, manages and attends client meetings both virtually and in person• Develop employee communications for renewal changes, enrollment procedures, benefit changes and/or clarifications.• Resolution support and oversight for client issues such as contract clarifications and billing.
