Head Of Retail Operations
Current● Responsible for operational processes and strategic initiatives including Supply Chain and Freight Logistics, Inventory Control, Domestic and International Fulfillment, Reverse Logistics, Data Management and Amazon Operations.● Employ database management and analytics visualization tools to continuously enhance and streamline reporting and analysis of warehouse operations, fulfillment processes, freight management, and reverse logistics (Airtable, DOMO).● Oversee operational API integrations with Shopify, WMS, IMS, and ERP platforms (Shipmonk, Cin7, ShipStation, CartRover, Extensive).● Perform annual and quarterly audits and analyses of inventories and 3PL performance, timelines, and costs.● Launched company first international fulfilment program with shipping and 3PL partners to 50+ countries.● Designed and executed new end-to-end reverse logistics program which integrated recommerce, upcycling and sustainable downcycling processes to minimize end-of-life product waste and company carbon footprint.● Oversee Supply Chain and Freight Logistics from S.E. Asia MFGs to N. America distribution centers.● Managed company entry onto Amazon, exceeding revenue target of $50,000 a month within 90 days.● Lead Amazon operations including forecast, replenishment, financial performance and assortment strategy. ● Participate in discussions and decision-making processes with senior leadership and product teams regarding inventory planning and buy placements.● Develop annual and quarterly OKRs and KPIs in collaboration with company leadership, aligning with overall strategic direction and vision.● Worked closely with CFO to develop cash flow and budget projections for leadership and Board of Directors.