Ken Jackson Email & Phone Number

United States

Embracing Core Values at Safety National: Integrity - Relationships - Teamwork - Balance - StabilityWork with Ceding Company Clients to Manage Risk; Conduct Ceding Company Claim Reviews (on-site/remote); Evaluate Exposures and Establish Reserves; Verify Reimbursement Requests and Process Payments.

• Promoted to lead Assumed Reinsurance Department with team of 5 examiners. Managed company's US and Latin America book of business. $1M reserve and disbursement authority. Conducted claim audits on-site at ceding.
• Automated cumbersome, manual payment operations with computer solution that included built-in levels of delegated authority to cut payment processing from 7 to 2 days and automated review for overdue premiums and.
• Significantly improved junior claims staff expertise by initiating weekly, interactive training program on all claims adjudication processes, greatly strengthening staff grasp of claims concepts.
• Assisted ceding company clients in identifying problems during on-site claims reviews, supporting better file organization, reserve controls, and investigation strategies.
• Recognized for outstanding performance and contributions to company with regular bonuses and VP promotion.

• Recruited to manage Latin America book of business as company's sole technician in addition to managing domestic accounts, with $500K authority. Departmental liaison with IT staff on all databases, reports, and system.
• Co-led key ImageRight implementation and staff training project significantly boosting disaster recovery abilities, remote work capability, concurrent file review by multiple viewers, and better claims controls and.
• Restructured claims audit report for better alignment with underwriter needs.

• Hired by $890M multi-line property and casualty reinsurer to manage 5 direct reports in conducting claims reviews and claims audits, and preparing claims analysis and reports for senior management. $500K disbursement.
• Led major claims department project to automate manual claims management operations and implement paperless office, improving disaster recovery capability, remote working, and eliminating large amounts of paper file.
• Conducted thorough analysis of claims payment processes to identify workflow redundancies and inefficiencies; streamlined processes to reduce average payment time from 1 week to 48 hours, gaining Trenwick top-5 rank.

NYC

Adjudicated property and casualty treaty accounts, analyzed claims for coverage, liability, and exposure, provided technical guidance to analysts, and conducted claims audits for client companies.

Brooklyn/Staten Island/Lynbrook - New York

Gained multi-line claims experience, including auto first- and third-party, auto no-fault and bodily injury, general liability, product liability, property adjustment, and workers' compensation claims evaluations. Prepared witness statements.

Associate Of Liberal Arts, English Minor (Phi Theta Kappa)

Training

Training