Kenneth Wilcox Email & Phone Number

Cicero, Ny, Us

Handle all aspects of purchasing for the Health Center. Wrote RFP (Request for Proposals) and coordinated receipts and awarding of bids from vendors for projects. Issued purchase orders and managed on hand inventory.  Organized stock rooms at multiple locations to setup an efficient inventory tracking system Contributed as a team lead with the department heads on inventory management and ordering procedures Established time-based tracking to eliminate expired products before they… Show more Handle all aspects of purchasing for the Health Center. Wrote RFP (Request for Proposals) and coordinated receipts and awarding of bids from vendors for projects. Issued purchase orders and managed on hand inventory.  Organized stock rooms at multiple locations to setup an efficient inventory tracking system Contributed as a team lead with the department heads on inventory management and ordering procedures Established time-based tracking to eliminate expired products before they were sent to the floors.  Completed first-ever inventory and setup process to track usage and costs  Setup purchasing processes and procedures using a purchase requisition and purchase order for better tracking Compared vendor pricing and leveraged rates to identify $175,000 in savings in six months Worked with multiple stakeholders while completing purchasing for a capital project to come in under budget Coordinate with vendors for on-time delivery of products and items Show less

East Syracuse, New York, United States

Managed team and warehouse operations. Inventory valued at $5M and $249K variance. Administered and drove on-time delivery to customer locations by collaborating cross-functionally to schedule installation and setup teams. Ensured consistency and reliability by partnering with delivery vendors. Instituted growable and sustainable processes from picking an order to delivery to a customer site. Organized financial components of the delivery network by working with vendors to keep costs… Show more Managed team and warehouse operations. Inventory valued at $5M and $249K variance. Administered and drove on-time delivery to customer locations by collaborating cross-functionally to schedule installation and setup teams. Ensured consistency and reliability by partnering with delivery vendors. Instituted growable and sustainable processes from picking an order to delivery to a customer site. Organized financial components of the delivery network by working with vendors to keep costs low. Coached and developed local team, setting up continuity plans for each individual and helped members develop to achieve individual career goals. Worked with and in purchasing department to order parts and components Negotiated pricing with vendors Developed plans and strategies to optimize deliveries to customer locations, meeting commitments for installation of POS systems, building efficiencies, and controlling the cost of components. Led project requiring 200+ POS and PC units received, staged, and shipped within 3 days. Worked with the Staging Department in establishing a process that shipped units within 2 days, 1 day ahead of schedule. Show less

East Syracuse, New York, United States

Led team across multiple locations in 2 states. Collaborated with sales on end-of-life/end-of-service equipment. Worked with vendors for repairs and warranty coverage. Evaluated inventory levels and value versus contracts and company needs to support customer contracts. Coordinated with warehouse to control AEX inventory, using data to determine customer needs.  Created an inventory process for Dumac and accomplished the first inventory within 90 days Inventory processes and the layout of… Show more Led team across multiple locations in 2 states. Collaborated with sales on end-of-life/end-of-service equipment. Worked with vendors for repairs and warranty coverage. Evaluated inventory levels and value versus contracts and company needs to support customer contracts. Coordinated with warehouse to control AEX inventory, using data to determine customer needs.  Created an inventory process for Dumac and accomplished the first inventory within 90 days Inventory processes and the layout of the facility were adopted at 3 other corporate locations.  Built a system to track supply and demand of parts and items for accurate forecasting Uncovered unnecessary/expired inventory and reduced on-hand inventory by $250K. Improved equipment tracking and return process, previously $1M worth of equipment was onsite at customer locations and reduced to less than $10K in 5 months. Identified parts shipping backlog dating out to 1 year for sending equipment to onsite technicians, reducing backlog down to daily requests within 45 days by identifying current inventory requirements. Secured contracts with new vendors to support new products and negotiated lower-cost repair rates and warranty coverages with multiple national vendors. Created purchasing process and PO System to track orders Established process with vendors, covering $800K in warranty repairs over 1 year period. Identified shipping charges not being billed to customers, realizing $150K in revenue within 1 year. Prioritize and schedule exchange requests and repairs Provide assistance to help desk and to customers over the phone Provide technical support for software systems Analyze trends to establish life cycle of equipment from first implementation to end of life/service Repair and refurbish multiple types of POS systems and PCs Wireless communication repair Reinstalled OS to repaired units Repaired and refurbished printers Show less

East Syracuse, Ny

• Oversaw all aspects of the repair department• Ordered parts and inventory to meet customer needs• Coordinated with warehouse to control inventory• Connected with Help Desk team to diagnose issues over the phone and provide replacement equipment to sites as needed• Supervised team across warehouse, in house repair and onsite technicians• Administered team building and evaluation• Constructed buildable and sustainable processes• Collaborated with sales on end of… Show more • Oversaw all aspects of the repair department• Ordered parts and inventory to meet customer needs• Coordinated with warehouse to control inventory• Connected with Help Desk team to diagnose issues over the phone and provide replacement equipment to sites as needed• Supervised team across warehouse, in house repair and onsite technicians• Administered team building and evaluation• Constructed buildable and sustainable processes• Collaborated with sales on end of life, end of service equipment• Integrated with outside vendors for repair both under warranty coverage and paid• Corresponded with customers to help with technology, billing and contract issues• Created first ever inventory process for company. Assigned to accomplish first ever inventory within 90 days. Instituted processes and finished inventory within 30 days• Identified $250,000 worth of unnecessary/ expired inventory and reduced on hand inventory by $250,000• Improved equipment tracking and return process. $1 million in equipment was out with customers and reduced to less than $10,000 in 5 months• Instituted a new return process for repairs to vendors and took a 6 month backlog to 0 within 30 days• Found parts shipping backlog dating out to 1 year for sending equipment to onsite technicians. Reduced backlog down to day to day requests within 45 days by identifying current needs and inventory requirements• No tracking available for failure rates on all equipment. Compiled data and created an easy to use form to determine equipment failure rates and inventory levels over 6 month period Show less

East Syracuse, Ny

• Led day to day operations of the repair department• Stood in for department manager when they were out of office• Managed parts and inventory to manage customer needs• Connected with Help Desk team to diagnose issues over phone and provide replacement equipment to sites as needed• Managed team of in house repair technicians• Learned to implement team building and evaluation• Established buildable and sustainable processes• Created document processes for more… Show more • Led day to day operations of the repair department• Stood in for department manager when they were out of office• Managed parts and inventory to manage customer needs• Connected with Help Desk team to diagnose issues over phone and provide replacement equipment to sites as needed• Managed team of in house repair technicians• Learned to implement team building and evaluation• Established buildable and sustainable processes• Created document processes for more efficient training• Coordinated with outside vendors for repair both under warranty coverage and paid repairs• Established process with vendors cover $800,000 in warranty repairs over 1 year period• Corresponded with customers to help with technology, billing and contract issues• Identified shipping charges were not being billed to customers. Helped to recognize $150,000 in revenue within 1 year Show less

East Syracuse, New York, United States

• Diagnosed and repair POS equipment for fast food and restaurant customers• Loaded software to make POS equipment plug and play when it arrived on site• Shipped and receiving of POS parts and equipment Prioritize and schedule exchange requests and repairs Provide assistance to help desk and to customers over the phone Provide technical support for software systems Analyze trends to establish life cycle of equipment from first implementation to end of… Show more • Diagnosed and repair POS equipment for fast food and restaurant customers• Loaded software to make POS equipment plug and play when it arrived on site• Shipped and receiving of POS parts and equipment Prioritize and schedule exchange requests and repairs Provide assistance to help desk and to customers over the phone Provide technical support for software systems Analyze trends to establish life cycle of equipment from first implementation to end of life/service Repair and refurbish multiple types of POS systems and PCs Wireless communication repair Reinstalled OS to repaired units Repaired and refurbished printers Show less

East Syracuse, Ny

• Rebuilt POS System for Fuel Island• Installed RAM upgrades for workstation PCs• Help desk contact for PC information for upgradesRepaired trucks and trailersmanaged fuel inventory levels for location• Designed Excel spreadsheets to track hiking organization, costs, pricing for rentals, and customer contact databases• Organized 10 drivers routes and schedules - Instructed to cut driver’s expenditures by 10% over three months- Exceeded that goal by cutting costs 30%•… Show more • Rebuilt POS System for Fuel Island• Installed RAM upgrades for workstation PCs• Help desk contact for PC information for upgradesRepaired trucks and trailersmanaged fuel inventory levels for location• Designed Excel spreadsheets to track hiking organization, costs, pricing for rentals, and customer contact databases• Organized 10 drivers routes and schedules - Instructed to cut driver’s expenditures by 10% over three months- Exceeded that goal by cutting costs 30%• Oversaw Rental Fleet inventories at 3 corporate locations and 5 agent locations• Managed customer relations including complaints, pricing and retentionWorked with customers to establish short and long term rental contracts and ratesSupervised drivers and planned daily routes. Managed $100M of inventory at 3 corporate and 5 agent locations across NY state. Coordinated with the service team to schedule preventative maintenance, worked with the corporate office to identify equipment at the end of life, negotiated rates, and coordinated with the service team to return to ‘like new’ condition for trade-in. Made decisions on credit and processed collections for delinquent accounts. Conducted purchasing of parts and equipment. Negotiated rates for fuel and oil deliveries. Managed internal and external supply chain aspects of materials planning. Forklift use and training. Show less

Bachelor Of Science - Bs, Information Management And Technology, 3.8

Activities and Societies: Alpha Simba Lambda Honor Society Alumni Scholar

Associate Of Arts (Aa), Liberal Arts And Sciences, General Studies And Humanities, 3.826

Activities and Societies: Phi Theta Kappa Honor Society

Certificate, Skills For Leadership And Success, Management Skill Training