Kenneth Wilcox Email & Phone Number

Cicero, NY, US

Handle all aspects of purchasing for the Health Center. Wrote RFP (Request for Proposals) and coordinated receipts and awarding of bids from vendors for projects. Issued purchase orders and managed on hand inventory.  Organized stock rooms at multiple locations to setup an efficient inventory tracking system Contributed as a team lead with the department.

East Syracuse, New York, United States

Managed team and warehouse operations. Inventory valued at $5M and $249K variance. Administered and drove on-time delivery to customer locations by collaborating cross-functionally to schedule installation and setup teams. Ensured consistency and reliability by partnering with delivery vendors. Instituted growable and sustainable processes from picking an.

East Syracuse, New York, United States

Led team across multiple locations in 2 states. Collaborated with sales on end-of-life/end-of-service equipment. Worked with vendors for repairs and warranty coverage. Evaluated inventory levels and value versus contracts and company needs to support customer contracts. Coordinated with warehouse to control AEX inventory, using data to determine customer.

East Syracuse, NY

• Oversaw all aspects of the repair department
• Ordered parts and inventory to meet customer needs
• Coordinated with warehouse to control inventory
• Connected with Help Desk team to diagnose issues over the phone and provide replacement equipment to sites as needed
• Supervised team across warehouse, in house repair and onsite technicians
• Administered team building and evaluation

East Syracuse, NY

• Led day to day operations of the repair department
• Stood in for department manager when they were out of office
• Managed parts and inventory to manage customer needs
• Connected with Help Desk team to diagnose issues over phone and provide replacement equipment to sites as needed
• Managed team of in house repair technicians
• Learned to implement team building and evaluation

East Syracuse, New York, United States

• Diagnosed and repair POS equipment for fast food and restaurant customers
• Loaded software to make POS equipment plug and play when it arrived on site
• Shipped and receiving of POS parts and equipment Prioritize and schedule exchange requests and repairs Provide assistance to help desk and to customers over the phone Provide technical support for software systems.
• Shipped and receiving of POS parts and equipment Prioritize and schedule exchange requests and repairs Provide assistance to help desk and to customers over the phone Provide technical support for software systems.

East Syracuse, NY

• Rebuilt POS System for Fuel Island
• Installed RAM upgrades for workstation PCs
• Help desk contact for PC information for upgradesRepaired trucks and trailersmanaged fuel inventory levels for location
• Designed Excel spreadsheets to track hiking organization, costs, pricing for rentals, and customer contact databases
• Organized 10 drivers routes and schedules - Instructed to cut driver’s expenditures by 10% over three months- Exceeded that goal by cutting costs 30%
• … Show more

Bachelor Of Science - Bs, Information Management And Technology, 3.8

Activities and Societies: Alpha Simba Lambda Honor Society Alumni Scholar

Associate Of Arts (Aa), Liberal Arts And Sciences, General Studies And Humanities, 3.826

Activities and Societies: Phi Theta Kappa Honor Society

Certificate, Skills For Leadership And Success, Management Skill Training