Kenneth Agudo Email & Phone Number

Singapore

Singapore

➽Ability to listen and active problem-solving skills➽Analyze and Make Decisions Based on Customer Care Data➽Good interpersonal skills & ability to handle pressure➽Handle Escalated Customer Issues➽Demonstrating and presenting products.& maintaining accurate records.➽Attending trade exhibitions, conferences, and meetings.➽Reviewing sales performance & organizing sales visits.➽Negotiating contracts and packages.➽Aiming to achieve monthly or annual targets.

Makati City, Philippines

➽Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests about software/ hardware products and services;➽Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; ➽Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, malware issues, the computer performance and more.➽Research required information using available resources. Accurately process and record call transactions using a computer and designated tracking software;➽Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests about software/ hardware products and services;➽Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; ➽Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, malware issues, the computer performance and more.➽Research required information using available resources. Accurately process and record call transactions using a computer and designated tracking software;➽Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business. Organize ideas and communicate oral messages appropriate to listeners and situations. Follow up and make scheduled callbacks to customers where necessary➽Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business. Organize ideas and communicate oral messages appropriate to listeners and situations. Follow up and make scheduled callbacks to customers where necessary;

Makati City, Philippines

➽Maintain up-to-date knowledge about products and services. ➽Respond to customer queries about services, equipment, promotions, roaming, and billings. ➽Enhance customer retention/satisfaction by providing outstanding and prompt customer services. ➽Take customer calls and complete service orders.➽Understand customer needs and recommend appropriate products and rate plans. ➽Handle customer requests for payments, activation's, upgrades and other services. ➽Address and resolve customer concerns promptly. ➽Handle a large volume of customer calls efficiently.

San Diego, California

➽In-charge for guiding new users for the website on how they will use and navigate it.➽Teaching them how to create ads, blogs, services and post on the website.➽Educate users on how to earn and optimize their revenue.➽Guiding throughout the way to be successful freelancers online.