Kenneth Ahl Email & Phone Number

Boston, MA, US

Greater Boston

Grow, foster, and build strategic relationships with assigned clients to manage the IT digital employee experience. Accountable for the business results including growth, margin and profitability while maximizing client services. Define account plans, engage in sales opportunities, and monitor delivery performance. Ensure client satisfaction and.

West Kingston, RI

Responsible for managing the global software remediation processes for a large acquisition. Developed software compliance scope and objectives. Drove mitigation efforts, standards, scope, opportunities and planning. Ensured compliance, business and security requirements were met for all high-risk software deployments.

• Responsible for ensuring all IT services met the business and user needs for GE Healthcare within the America's region. Successfully planned with IT and business leaders to implement new IT initiatives without.
• Set the vision and strategy for site and user IT services within the America’s region that included 25K users and ~300 sites. Drove implementation of standardized services.
• Managed 8 person team responsible for delivering services that met business needs, measured effectiveness, drove improvements, aligned resources and reduced costs by 20%.
• Managed $5M Client Services budget and IT allocations to business. Met 100% of all financial and budget targets. Identified and executed IT cost reductions.

Greater Boston Area

• Responsible for global support for any IT activities that affected a user's desktop activities. These included image management, software delivery, third party license management, security standards, and metrics..
• Managed all aspects of the CA Unicenter infrastructure, database updates, software delivery and ensured all operational metrics met GE standards. Worked closely with IT Security to make certain all 65,000 GEHC assets.
• Managed ~15 global implementations. Developed project plans, created communications and training procedures, implemented pilots and tracked results, worked with application owners to create user acceptance testing and.

• Member of several IT acquisition teams responsible for successfully aligning new businesses into GE Healthcare. Defined migration and resource plans, gap analysis for non-standard application support and improved ‘day.
• Directed all Site Support efforts for US, standardized metrics, established support baselines, reduced direct costs by 15% through trend analysis and modification of vendor warranty support procedures.

• Recognized as member of GE IT integration team responsible for successful migration of IDX to GE Healthcare standards. Activities included identifying and managing synergy targets, infrastructure and cost reductions.
• Directed IS Support and Planning team that provided PC technical support, project management and IT purchasing strategies for 3,000 global users.
• Planned and implemented PeopleSoft ERP system for IT support, purchasing, Finance and Accounting. Defined management reporting mechanisms for all IS areas.
• Managed a $20M budget and 35 employees.