Kenneth Averell Email & Phone Number

Denver, CO, US

United States

• As a Support Specialist I am responsible for support cases for our customers. The team adheres to a touch-and-hold Support model operating from a single global queue.In this role, I:
• Triage & Manage the Queue - I ensure that inbound cases have the correct values in key fields: Severity, Category, Subcategory, and Case Synopsis.
• Self-assignment - I own cases from the queue not only in areas where I have expertise, but in subjects that will challenge and lead to growth.
• Technical Expertise - This role requires daily in-depth review of XML logs, creation of and monitoring of SFTP servers, ingestion & preparation of third-party files to Duetto's technical standards, all in support of.
• Case Management - We do not follow a tiered support structure; rather, I own each case from Opening to Resolution regardless of complexity or client tier.
• Pubic-facing knowledge article management and creation for faster customer resolution in the future.

United States

• ERG Regional Leads are responsible for bringing the regional perspective to the ERG global senior leadership team, building and managing a regional team, and overseeing and coaching local office leads within their.
• Supports the ERG as part of the greater ERG senior leadership team
• Supports Global Co-Chairs in annual strategy planning and budget forecasts for their region
• Proposes strategic regional programs or events based on office lead feedback
• Reports regional perspective, insights, nuances, and needs throughout the year
• Schedules and facilitates monthly regional update and check-in meetings for their regional team and local office leads

• In this position, I work to deliver an excellent experience for some of our largest enterprise customers via dedicated and personalized support. As the point of contact for a dedicated book of clients for LinkedIn's.
• Meet queue utilization expectation based on leadership direction per line of business when not attending critical meetings or attending to tasks assigned by manager. Time management is essential to effectively focus on.
• Follow all procedures & guidelines for case handling and ensure they are adhered to while providing quality responses to customers and members.
• Share ownership of Strategic pooled queue and provide backup support for team members, ensuring service levels are always met.
• Manage support for dedicated portfolio of Sales Partners and provide backup support for colleagues.
• Share account insights within account team to better support the success of the account.

United States

• ERG Regional Chiefs of Staff are responsible for regional leadership meeting scheduling, note taking, supporting Regional Leads in managing incoming requests and operational organization, and tracking all active and.
• Oversee scheduling of monthly regional leadership meetings
• Take meeting notes, create content for presentations and meetings, track historical data, and document/archive important meeting notes, presentations, and resources
• Work closely and regularly check-in with fellow Regional Extended Leads (Comms, Treasurer, Allyship, Showcase, Partnerships Leads, etc) so that information is up-to-date in reporting to Regional Leads
• Manage ERG leader tracker and regularly track and update leads
• Report these updates to the ERG Program Manager on an ongoing basis so that they can properly onboard and offboard leaders accordingly

Omaha, Nebraska, United States

• In this position, I work to deliver an excellent experience for some of our largest enterprise customers. As the customer’s point of contact for LinkedIn's Hiring products, I am responsible for effectively resolving.
• Collaborate with Strategic Support Partners to provide the best member experience
• Work with a small book of accounts and within a queue-support model with specific daily targets on client satisfaction, responding to clients in an effective and efficient manner
• Analyze and understand clients and their businesses to provide consultation of products/features, answering all product inquiries and questions
• Conduct phone calls with admins and license holders to answer inquiries, provide technical assistance and best practices in regard to license functionality
• Establish effective working relationships with managers, cross-team members and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect users

Omaha, Nebraska, United States

• I provide support to LinkedIn’s Learning Solutions customers and work to be a customer’s evangelist. The position requires that I;
• Provide an exceptional and compassionate customer experience.
• Effectively resolve member queries by assuming ownership from start to finish, following through and being a trusted teammate to the customer.
• Maintain advanced knowledge of products, processes and internal tools.
• Take full ownership on continuously developing own expertise/product specialty to a high level and report any inconsistencies.
• Welcome new colleagues to the team and support their integration and on-boarding to the team.

Carpinteria, California

• I provide support to LinkedIn’s Learning Solutions customers and work to be a customer’s evangelist. The position requires that I;
• Handle complex and technically involved features within the LinkedIn Learning product.
• Analyze and understand LinkedIn Learning clients and their business, answering all product inquiries and questions. Meet customer satisfaction target.
• Follow best practices and LinkedIn’s voice of customer guidelines.
• Anticipate customer’s next question where applicable.
• Work within a queue-support model with specific daily targets on the number of customer contacts completed.

Greater Omaha Area

• I provide support to LinkedIn’s Sales Solutions customers and work to be a customer’s evangelist. The position requires that I;
• Handle complex and technically involved features within the Sales Navigator product.
• Analyze and understand Sales Navigator clients and their business, answering all product inquiries and questions. Meet customer satisfaction target.
• Follow best practices and LinkedIn’s voice of customer guidelines.
• Anticipate customer’s next question where applicable.
• Work within a queue-support model with specific daily targets on the number of customer contacts completed.

Greater Omaha Area

As a Resource Center Specialist at Avantas, I was a member of an energetic team dedicated to creating raving fans among our client base. Using our proprietary software-as-a-service scheduling solution, I worked to place health professionals (both core and contingency) for upcoming shifts within our client partners.The Resource Center Specialist position.

Greater Omaha Area

As a Project Coordinator with The American Marksman, I was responsible for all stages and types of financial, accounting, and business strategic issues from proposal and requirements definition to project planning and implementation. The position required a strong hands-on knowledge of accounting, financial and business concepts. I worked to compile.

Greater Omaha Area

Operations Support/Monitoring and Supervisor Capacity for 35+ agents. -Assist Marriott Rewards ambassadors by answering questions regarding all Marriott brands, department policies, procedures, problem resolution, and various computer systems in use.-Monitor real time activity / production and make staffing adjustments based on volume fluctuations and.

Omaha, NE

-Responsible for supporting restaurant, entertainment, meeting, wedding, golf, spa and custom modules for the Marriott.com Hotel Web Sites.-Review and approve assets, as submitted via email or MDAM by hotel representatives, to ensure the assets received match the submission form and eFAST sitemap, and assets meet established corporate brand strategies and.

Greater Omaha Area

Operations Support/Monitoring and Supervisor Capacity for 250+ agents. -Provide guidance and support to Customer Care associates in managing calls, Marriott.com email, chat, and mobile application sessions. -Assist Customer Care Contact Center associates by answering questions regarding all Marriott brands, department policies, procedures, problem.

Omaha, NE

-Act on issues reassigned and escalated by Customer Care Voice Consultants. This includes handling calls in which a customer is not satisfied with the initial resolution of their concern and has requested to speak to a Supervisor. -Maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest.

Omaha, NE

-Research and resolve guest concerns / problems reported via Global Reservation Sales voice channels relating to (but not limited to) reservations, rates, hotels, billing issues, etc, in a timely manner, as outlined in the department’s first call resolution guidelines. -Adhere to established department and company procedures to ensure all complaints.

Greater Denver Area

Help Desk Support to 100+ agents, escalations, operations management, and guest issue resolution.

Greater Denver Area

Reservations assistance and front-line guest complaint resolution*Promoted to Help Desk Specialist

Bachelor Of Science - Bs, Political Science, Concentration In Foreign & National Security Affairs

BS: Political Science - Concentration in Foreign & National Security Affairs Minors (3): History, Holocaust and Genocide Studies, and.

Associate Of Science - As, General Studies

Associate in Applied Science - General Studies Awarded May 26, 2021