Designed over 30 wireframes using Figma, following user experience guidelines focused on simple, intuitive navigation for all users.Developed a business website on WordPress using Elementor, optimizing both design and functionality. Additionally, implemented Single Sign-On (SSO) using MiniOrange, integrated with Google Workspace for enhanced security and user access.Created custom PHP functions to manage content visibility, ensuring that different user roles have tailored access to site content.Enhanced the website's user interface by customizing existing JavaScript libraries and CSS frameworks, resulting in a responsive and interactive navigation bar that adapts to user interactions.Streamlined customer care processes by analyzing existing workflows, reviewing past procedures, and incorporating user feedback. This led to the implementation of improved process flows, significantly enhancing the handling of customer complaints.Developed a comprehensive Customer Care application on AppSheet, integrating it with a PostgreSQL database. This migration from Google Sheets to a locally hosted database resulted in a 30% increase in efficiency for complaint handling, with the system managing close to 25 complaints bi-weekly and benefiting from faster data processing and centralized storage.